Cockerell & McIntosh Pediatrics - an affiliate of Children's Mercy, Blue Springs MO

The BEST children’s doctor office! I went there when I was younger, my sister went there and now my daughter goes there! Everything about this place is amazing from making your appointment to just calling with questions to the full experience of your visit! I appreciate Kirby-Diaz so very much!

The office was overall very clean and smelled fresh! Staff was super nice, and answered all questions we had confidently!

Amanda Dumer and Dr. Kirby-Diaz are always amazing and attentive with my concerns as a parent and checking my kiddos when they’re sick. They’re always so kind and calm my nerves!

I came from FL & wanted an office similar to the office in FL. When I walked in I was blown away by the mural in the hallway, bathrooms & each room. On top of that being so cool & me secretly wanting to become a patient myself, the front desk staff, the MA's, the RN's, the PA's & doctors were so kind, empathetic, loving. Everyone greeted me & my son even though they weren't taking care of us as a patient. I'm beyond pleased with this office & I think we found our Pediatrician! Dr. Cockrell was our doc that day & he made me feel secure in his answers. I felt confident with what he was telling me & he's so good with kid! My 1 yr old was excited about the cookie he got! Even after his shots! Lol! I can't wait for my other kids to see this office & meet the staff! Thank you for making my 1 yr old feel comfortable! I added 2 photos & the others were videos, but wow the woman that painted the murals in this office is AH Mazing! The intricate details & how everything flows together blows my mind! I even got her card to do my kids rooms & my basement!

Would highly recommend this practice to any friends with kiddos. We’ve been going to Cockerell and McIntosh since 4/2022.
At each visit with my daughter, the providers listen and discuss treatments and concerns. They give us great recommendations for changes to habits at home that can help with present condition, etc. We’ve had Dr. Murtaugh, Amanda DuMers NP, Natalie Kilpatrick NP - great providers!

Went here for my first visit with my son. Was told my visit would cost nothing. Later they billed me for $93, which apparently I paid late because they sent it to collections then said I owed $18 more for my late payment. 6 months later called to make next apt. Took them 17 minutes to answer the phone so I could make my apt. Poor communication. I won't be back.

It pains me to write this review. My family has used Cockerell & McIntosh as our Pediatrician since I was a kid (nearly 30 years now). We've known family friends working at the office over the years and love the play areas for our kids at this Blue Springs location.

In January we lost some trust when we wanted to inquire about getting tubes put in our daughter's ears, as she has had regular ear infections this year. We were told she needed to be seen to say if she would qualify. We took her in, doctor spent less than 5 minutes in the room to tell us that her infections were too far apart and no ENT would qualify her for tubes.something they already knew and could have told us over the phone. While this was upsetting, it was not the end of our struggles.

We were then charged $88 same day for the visit, despite my insurance not having a co-pay. While this was off putting, we obviously wanted our daughter to be seen, so we paid assuming we would be refunded later on for any excess. We later received our claim statement from my insurance claiming that we only owed $26 for the visit in it's entirety, and Cockerell had not refunded us the difference. Additionally, we had only paid $17 for a visit for our son that took longer due to illness. So something was not adding up.

My wife contacted Cockerell to try to settle the situation and was told our daughter was also seen for "a rash" and her appointment was longer. The Dr documents the time, so it "can't" be a mistake. My wife had asked the doctor if a rash could result from the medication our daughter was on, but the doctor did not look at a rash, diagnose a rash, or otherwise evaluate a rash in any capacity.

We decided to file a dispute with our insurance since Cockerell did not consider any of our dispute to them and our insurance was told by Cockerell that it could be another 3 weeks before we receive a refund, and that they document time with the nurse when they file their claims with insurance (the insurance rep informed me this is not correct practice). My insurance rep also claimed the lady she spoke with was very short with her.

Maybe this is a problem with the receptionists, as we've never had any issues with the doctors or nurses at Cockerell, but after nearly 30 years, it stinks to have to go trust a new doctor because of poor customer service over the phone and at the front desk.

Booted my family as patients because my children aren’t fully vaccinated, after sending a threatening letter in the mail to our house. Never once mentioned their policy to deny us care in person the entire time we have been patients there. Extremely unprofessional.

I’ve had several years of bad experiences with Cockerell and McIntosh in regards to insurance claims, billing, and recommendations for unnecessary appointments. The cost of most visits is outrageous compared to other pediatric offices in the area and the customer service doesn’t deserve a star at all.

Clean and kid-friendly space. Loved the murals painted in the exam room. Very professional staff and Dr. McIntosh was kind, caring, and helpful.

Terrible front desk and office staff. They also are not accommodating. I have 2 kids and they always tell me I can't make an appointment on the same day and bring them in together so I have to take 2 separate appointments on different days even for wellness checks.

There was a wait especially this time of year. My kiddo did not have a condition that required immediate attention wait was about 45 minutes until the nurse practitioner Casey was available and give us his diagnosis. Super nice and spot on.
Thank you to everyone who assisted us.

Terrible. Waited five minutes in front of the receptionist for her to tell us to go down to the next person, then i was waiting for someone to come get me in the lobby.the lady who came out was slurring her words like she was drunk. Her responses were also very delayed, once we were in the room the doctor finally came in where he instantly wanted to do a procedure on something he hasnt even taken a look at yet, said he doesnt prescribe antibiotics because "they dont work" then told me the pulsing and bleeding limb with scab like crust scattered across wasnt infected. He then continued to speak for five minutes rambling on when then his assistant brought in the supplies to do this operation without ever even asking me if i wanted to go through with it. I have had this operation done before by them and they didnt properly do it, so obviously i had my concerns. I had it done somewhere else previously where they had done it a different way which seemed to be more effective, when i expressed my concerns and asked if there was maybe an alternative method I was told to "go to (Pediatric center name) then, if were not doing it then we are done here" This was extremely hostile considering i am also a minor I find it disrespectful.

Linda in the front office knows how to get things done and with my daughters recent situation that was so appreciated. THANK YOU LINDA! ! ! Dr. Kirby is so helpful and knowledgeable she takes her time and is just what my family needed. I’ve been taking my growing family to this office since early 2020 and we are thankful to have her.

My kids are always taken care of in the most thoughtful way. Not to mention they love to go to the doctors because the cave and tree house is so fun!

I pay my copay at every visit I have taken my daughter there. On the day I’m trying to get an appointment for her due to nausea and vomiting for 2 weeks, they won’t make the appointment unless I put a credit card on my account for a balance I had of $20. A balance I was never billed for and was charged for after I had paid the copay in full. I will never go back there.

Dr. Kirby-Diaz is an excellent resource for my children's care. She is knowledgeable, kind, and a great person to partner with in managing your child's health. I would recommend her to everyone!