Coffman Cycles & Atv's, Sullivan MO

I bought a Coffman Outdoors Ridgeline bike and after the initial purchase and 50 miles or so I was happy as could be. The customer service was great at first and I praised this company, the bike, and Justin Berti on tons of posts asking for recommendations on e-bikes.

Then my battery starting going downhill. It would only get 15 miles or so on a full charge and I’m not in rough terrain and I’m pedaling on pedal assist 2-3 in 3rd gear 80% of the time and full throttle the rest of the time. My buddy gets 30 miles on his same battery with full throttle 100% of the time.

After talking to Justin he agreed that it wasn’t normal and he’d look into seeing what he could do. Three months later still hadn’t heard back. Finally after voicing my displeasure on a post online he messaged me, telling me I was childish, and told me to ship the battery back at my expense (about $35). I asked for them to email me a return shipping label and I’d send it back but I felt it was ridiculous for me to have to pay to ship a warranty item back.

I guess all my praise for them wasn’t appreciated enough to take care of their customers who actually go out of their way for them to bring them more business because they refuse to send me a return shipping label. I was about to order a mid drive bike but after that experience I’ll be buying elsewhere.

Recently bought our second bike from Coffman’s, absolutely awesome service from there staff and can’t say enough about the quality of there bikes no doubt you’ll be happy when you get yours.

My experience is that 5 stars is an understatement for Coffman Cycles and the gentlemen who work here. Thank you very much and to the fella that recommended said business.

Justin at Coffman was exceptional! He took the time to tell us everything about the Bad Boy Maverick and HD options. He was patient and extremely knowledgeable. I would recommend Coffman to anyone looking for a new mower.

Now, to talk about the Maverick HD we ended up purchasing. Ladies, if you're the one who mows in your family like me, you should definitely look into this machine. We don't necessarily need the HD version, but we went with it to get the upgraded seat. Sit on one and you'll understand what I mean. If you have a chest, or back problems, you will love this mower! The seat has a TON of suspension to where you don't feel any of the bumps or gopher holes in your yard. You can cruise along at a pretty good speed and not worry about discomfort or pain. Seriously, check into this mower for yourself!