CommunityAmerica Credit Union, Grandview MO

I opened up an account last week and the process went good. Staff were friendly and walked through the process with us. Banking has changed over the last several years and so far we are happy.

I've been with CACU Since 1981 and the name change but still the best place to bank in my opinion.

Love this branch

Richard was super helpful and friendly with all my questions and was very patient

I have been coming to Community American Credit Union for the last two weeks making deposits for a traveling family member {to have money on their vacation} and until today it has been a really good experience.

Unfortunately, I met a bank representative who was rude, short and when she sat down and didn’t offer me a seat and made comments to another Bank Representative {who asked her openly, “Are you sending that comment to me? ”}

Thankfully the other Specialist didn’t mind assisting the person who must not have felt like working today. I forgive her because everyone deserves grace and mercy.

If I could give a 0 I would. This a terrible bank to do business with. When they mess up they blame you and make you jump through loop after loop to resolve the issue. Not to mention every customer service representative I've talked to had a terrible attitude from the time they answer till they hang up, and very quick to end the call. And be advised it's not location specific it's a branch issue, just a terrible bank to intrust your finances with.

This location.is literally frustrating to all heck.

My wife and I have been with CACU for years, we’ve always loved it. There really are great benefits. But this past couple months is just not it.

The biggest problem with this location is customer service. (not all CACU are like this, it’s specifically this location) they are nice for the most part, just have trouble on their end getting the job done and following through.
We’ve experience hangups, supervisors not getting back to us, ignoring express shipping requests, long wait times, etc.

My wife applied for a credit card to have another line of credit open, cool. Asks for express to prevent theft and tracking number. Approved next day. Waits for tracking # and card from 12/29/2022 - 01/09/2023. Haven’t received.but you know holidays. Still express would’ve shown up. I start to get anxious of theft. Call check status.
For some unknown reason they needed additional signature, okay. Done immediately. Asks again for express shipping as card has yet to be sent. She says no problem. We can do that for free, our fault. We don’t have a problem doing that for the inconvenience.

It’s now 01/18/2023.still no card. Called and It wasn’t shipped express. Soo.no tracking number. Finally got ahold of Matt the supervisor. Nice guy, but we shall wait to see if anything gets done.

It’s just a big waiting game of when will it finally show up and let’s hope it doesn’t get lost or into the wrong hands. Yay.

Update: Matt the supervisor actually got back to us. Apologized and took accountability. That goes a long ways with me, I don’t care for numerous excuses. But he was very professional, apologetic, and didn’t make an excuse. Finally a solution and it’s not the best outcome but at least I know what to expect.