Compass Health Network, Warrensburg MO

This is my second time around so I know that it hasn’t changed. Tried getting therapy first pregnancy while I was allowed the insurance and only got about 2-3 visits with my therapist. She ended up quitting or moving out of warrensburg.
This pregnancy, I tried again STARTING AT THE BEGINNING to have enough time to actually get therapy. But took two weeks to get scheduled for the first assessment to get a therapist. The appointment was two weeks after. Then that therapist told me I wouldn’t be seeing her but she would be asking me questions to pass along to my new therapist. It’s going on week three and I still have yet to get a call to set an appointment that’ll probably be another 3 weeks out.
My insurance will be out in July and I will again not have gotten the help needed. But hey, the place is really clean.

Waited a month to get treatment just to get told on the day of my appointment that it actually got cancelled, to which they supposedly moved my appointment to 3: 15 which I already had a primary care appointment thee same day around that time which I cancelled in order to go to the appointment just to have them call me back and tell me that they wouldn't be able to see me until March 7th. Now, today I got a letter in the mail saying that they would be cancelling therapy services with me within 30 days of the letter which made no sense because I haven't even gotten an appointment yet. I called just to have them tell me that I will not be able to have any appointments until I redo all of my paperwork and talk to another doctor just to get an appointment. It's been over a month and I'm so distraught trying to find help at this point I am giving up on trying to seek help and its due to the experience this company has given me.

Astoundingly broken system and nowhere near enough providers-per-patient. Little to no chance things will improve by the time you read this because we keep ignoring real problems across the state like our absurdly inadequate healthcare system in favor of culture war boogeymen.

Do not work here if you value your own mental health or the mental health of your clients. Asked for four more days of UNPAID time off and was denied because of “policy” and because “it’s not important enough. ” None of my concerns about the COMPANY ITSELF were taken seriously and I was threatened with hospitalization as a result. Two stars (five really) for the amazing clients I worked with, zero for the company itself and ESPECIALLY the director of the Warrensburg office. This company doesn’t care about the mental health of its employees or its clients. What an absolute disgrace.

You never answer your. Are repeatedly and it never gets then I could go up there and find out nobody's on the phone there are people out here that do want to talk to the doctors
If you are not going to answer your phone put on the answer machine we do not answer our phones at this place it would help us a whole lot
This is not the first time it's like tenth time

Why would there be a reason for not having scheduled appointments for assessments? Early intervention is the key, but when family members and and clients sit in waiting room for two hours then are told to come back the next day and try again creates doubts which makes them give up on the idea of getting sober. This organization needs to quit opening new centers if they do not have the staff to handle patients. Clearly, they need to look at more successful programs and stop this ludicrous idea of not being able to make appointments to be assessed.

Do you guys ever answer your phones? I can be on hold to up to an hour at a time. I've even tried calling again and that doesn't help. I do love my therapist at this location but there needs to be a better system. I'm tired of waiting on hold for long periods of time just for a simple thing that can be solved in seconds. Also it seems that my case worker wouldn't answer me for DAYS at a time. I had her for 2 weeks and didn't make a dentist on a single thing I needed on my case. She always had an excuse for not answering AND she's even told me the day of my appointment with her that her schedule is now too full. GET IT TOGETHER

I’m not one to leave bad reviews but I’ve roughly been going here a year and a half and have had to have four different doctors. Because they all quit or go somewhere else in the company. You call and leave messages for billing or the nurses and never get calls back. I’m on day three now I have no callbacks. I suggest people find a private practice that’s not a conglomerate to deal with.

My 7 year old is seen there and on meds. They all do a wonderful job and never get upset when my son is roudy they always help in anyway possible I'm starting there as well.

I thought I had found a great place.

I had a fantastic Psychiatrist.
Thank your Jennifer.

They. Cannot bill correctly. They owe my family $ 260.00. And will not refund my money. Sad to say my physiologist saw two of us a d he would ask one of the queatiins we told the other one. Great man just not going for marriage.

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Great professionals.took me a while to get the right fit for me but hang in there if that's the issue and can get swapped until right fit for you.

Manager told me what I think in my wife's mental state doesn't matter will never go back

Therapist didn't listen or help with current issues AT ALL, and just wanted to push her own agenda.