Concentra Urgent Care, St. Louis MO

Very bad customer service, no professionalism, slow.while I was there another patient had just completed his drug test he paid for it out of pocket. He kept stating that he needed the company name on the bill. They told him he couldn't do that. So he leaves and comes back about 5 minutes later and was saying that they put the wrong number on his paper and was still saying something about the company name so he gave his cell phone to the female working the front, she then gave it to her boss. He didn't see when she gave the phone to the boss he politely asked where is his phone. And she responded "boy my boss got yo phone, don't nobody want to phone, whooo don't start with me today". No type of professionalism anywhere just ghetto and embarrassing

Office was very clean, staff was courteous and very knowledgeable, and they have unbelievably fast service, the staff and doctors there make you feel comfortable and heard, this is a well organized operation in the heart of the city, I'd definitely going again if the need arises

My experience with Concentra was good. Very friendly staff and they were really very fast with the whole process. They seemed to be very organized and knew what they were doing.

The visit was long and unorganized. My urine sample was lost and I didn't get to start work till I took a new on at a different site. It was miserable and I will never return!

They soo unorganized worst ever I waited too long to be seen then they exit me out the system like I had been seen and never seen doctor not once

Had a full DOT test to do and came in on the Friday before Labor Day and it was packed. The staff was very friendly and moved quickly to get everyone seen.
I was impressed with how the staff moved to get people in and out!
5 Stars to the North Broadway Team!

The staff were very engaged with their patients. I personally liked the staff and they made a long visit fun to experience! I forgot I was at the doctors office

Fast, friendly, and professional. The Staff takes their jobs very seriously, are curtious, and polite.

Everybody was super nice and courteous. Just couldn’t believe it took 3 1/2 hours to do a physical and drug screen.

The customer service was not good. Slow service, employees were cursing and had no patience. I will use a different location next time.

Great place to go in you need any urgent care services. Great people, good attitudes, good service, and you’re in out.

Concentra on broadway definitely deserve ten stars but the highest I can only give is five. The employees are definitely professional and respectful.

Thank You!

There air was not on in the lobby and it was just as hot inside the building as it was outside. There was double the documentation, I had to fill out the same information online and on paper…as I was there for a work physical.

Too slow I've been at this site numerous of times every time I'm sitting fir 30 to 45 minutes maybe longer. Staff is loud and caddy with each other.

I am really happy with my appointment with the doctor. He was help and very kind, the personal however in reception department not so helpful

The workers there are nice, and professional. There’s a older black man that did my eye exam was GREAT.