Consignment RV Sales, Carthage MO

UPDATE: I spoke to the general manager around the time of this review. He said they do not make any money on warranty work and I should get my RV repaired in Springfield (local to me). BTW, there is not a Flagstaff Micro Lite dealer in Springfield.

They do not stand behind their work. They make money on the sale of the product and that is more than enough to make up for any lack of profit on warranty work. Very poor business practice.

Absolute worst buying experience of my life. DO NOT BUY FROM THEM. Wish I could give Negative 10 stars.
Long story short, dealing with them has been nothing but a headache. Please heed this warning for your own sanity. DO NOT purchase anything from Consignment RV

We have had issues ever since we purchased our brand new 2022 travel trailer new from Consignment RV in October 2021 I have had it back for repairs at least five or six times and things are still not resolved. Not enough room to document everything but here’s an example from our most recent encounter with them. This is not a one or two time issue but a cycle that has REPEATED OVER AND OVER!

Dropped off trailer 3/02//2022 for repairs

Called on 4/12/2022 for a status and was told that *** had left a message several days ago that it is ready to pick up and everything is good.

4/14/2022: Went to pick up the trailer and found that repairs were not complete. I had reported that the 30 amp power cord would not screw in.
They told me there was not an issue. I asked them to show me how to attach it. When I pulled it around to the service pad.the service tech came out and started assembling the steps on the ladder. He said it was not ready and he didn’t know why they called me.

- Ladder stairs not painted
- Rear storage latch still not functioning (Tech said it is fixed, and previously when we brought it in he said it was not broke, wrong! It spins 360 degrees just like the first time I brought it in)
- Door stop/guide for bedroom door not replaced - but non- standard door stop added outside front entry door which serves no purpose, the trailer did not come with a door stop there and it is not needed. (What in the world?)
- Water leak under the kitchen sink was not addressed.
- 30 amp power cord is still nearly impossible to connect to the trailer.

Discussed issues with Service Manager, let him know that I explained the needed repairs in detail with *** and showed him in person each item that needs repair. Told Service Manager I was very disappointed in the service I received and would not be doing any more business with them.

I let him know at that time I would need the camper by 4/27/2022
Left trailer at Consignment RV

Picked up 4/27/2022 - the trailer is still not ready.
Parts on order, parts have been shipped

Found that trailer jack base was bent and it was not that way when I dropped it off. Showed this to **** before hitching up and he agreed to replace it.

Returned trailer to Consignment RV 5/4/2022
Rear Left/Drivers side brake still locking up, not addressed as asked when dropped off.

Picked up trailer approximately 5/17/22. Took camping last weekend.

First time I used the bedroom door it got stuck open. I found that they installed the door track incorrectly which caused the door to be stuck open. The track did not need to be replaced. Absolutely not the issue we brought it in for. They put a extra wood screw on an angle through the track (not standard) Once the roller passes over it it will not go back, the door is permanently stuck in the open position you have to take the door off to fix the problem.

I have had multiple problems before this round with them. Each one ends up costing me at least four hours of my time, $75 in gas and a huge headache. And I’m sure you’re getting tired of reading it by now as I am getting tired of writing it.

Long story short, dealing with them has been nothing but a headache. Please heed this warning for your own sanity. DO NOT PURCHASE ANYTHING FROM CONSIGNMENT RV SALES.

We received unprofessional salesmanship with Sean. He showed a better than you attitude and stern about not showing the unit if not paying full price from the start. Save your time and deal with fun and creative salesmanship away from Consignment RV.

Shout out for Consignment Rv Sales. My wife and I bought a new Toy Hauler and decided to sell our Jayco Hybrid of course it made more sense to sell it than trade it in on a new one. I took it to Consignment Rv and they sold it for what I wanted out of it. They are very knowledgeable about current values and selling trends. Oh yeah, it sold in like three weeks. Thank you Big Phil, and the rest of the team!

Our son had tried for months to sell his RV without success. Found this business on Google. Called and spoke with Shawn. We set an appointment. On arrival he met us at the door. We were greatly surprised when the GM made a cash offer. 45 minutes later. Our son left with a check, and no more worries about selling this rig. Can't say enough about how nice everyone was. Highly recommend! Very nice selection of RVs. Check them out