CoxHealth at Home - Springfield

Don't count on the pricing they quote you, or the accuracy in what they say insurance will cover. Also look out for the 'assumptions' they expect you to have. They don't clearly communicate what monthly rental amounts will be. My advice, get them to put it 100% clearly on paper before you agree to service. Billing is also very delayed. Supposedly, I owe a bill from May 2023 that as yet to even reach me as of 7/17/23, but they sent it they say.

When I picked up the C-Pap they made you go through a first timers course. They didn't communicate this would be 2 to 3 hours! I and the other lady in the class stated we told them we were making the appointment over our lunch break to pick it up. You would have thought the scheduling person would have mentioned it being longer than a 'normal' lunch period. Communication regarding expectations is definitely lacking.

Someone tried to contact me to discuss my usage and how things were going. She left me a VM to call her back - but when I called back three different times she never answered. All three times I left her a VM and never heard from her over the span of 2 weeks.until it was time to discuss billing/payments, then she called me back.

I had to return my C-PAP because it wasn't helping me. I tried it best I could - it just didn't seem like the best solution for me (that happens right?). When I returned it they said "So, you're returning this due to non-compliance? " I re-stated I was returning because it wasn't the right solution for me.and then the lady said: "So, we'll mark it non-compliance". -I don't think their recording accurate data. I feel like insurance companies need to know real reason a patient returns something like this.

Just not happy with my experience here.

Kind knowledgeable staff. Will help you any way they can and if they can't help they will point you in the right direction. CPAP/ BIPAP guy is very informative and helpful.

Always friendly, quick, and efficient when I go in to pick up prescriptions.

I much prefer writing positive reviews but wow this place is the worst. Doesn't get back to you in a timely manner, says one thing about how your insurance covers, then wham.it only applies to your deductible, even after asking them to clarify and double check before ordering. Add that on to the pricing being way over what you can buy supplies for elsewhere. When you call billing to talk to them about it they are absolutely rude and condescending. Even my insurance carrier said they would recommend going elsewhere. NO thanks CoxHealthatHome and stop calling me to refill my supplies! I would rather get sick or purchase things out of pocket than purchase anything more from you.

I like dealing with Cox Health at home about as much as I like going to the dentist. Necessary evils.

I just started using Cox health at home for medical supplies and have to say I'm impressed! I placed an order and received it the very next day. Marsha is very helpful! Thank you.

Worst customer service experience I’ve had in a long time. Rude, unhelpful. Inflexible.