Cozean Memorial Chapel & Crematory

I normally don’t do this. However, the amount of anger I am feeling right now is beyond me… and I never want someone else to feel it.
October 4th I gave birth to my sleeping daughter…. Pending that funeral arrangements had to be made. I chose to go with Cozeans Memorial Chapel in Farmington Missouri. It all went downhill from there.
I scheduled her to be picked up at noon on Friday October 6. One of their workers then arrived to pick her up… Not only did he stand there and just stare while I was trying to go through the emotions of what was about to happen, he also brought a flimsy little box that looked nothing more than a shoe box with some decorations on it with a blanket.for me to put my daughter in.
The following day, I then called the funeral home as I didn’t have the chance to ask the questions I had the previous day. I made an appointment for Monday to make arrangements and decisions, and let the Funeral director know of a specific item of my daughters that I wanted back. I made sure I was very clear and descriptive. She had even confirmed what the item was and positively assured me that I would have it back. (It was the hospital hat that was first put on my daughter).
Monday comes, I show up to make arrangements and decisions and what not. Monday goes fine. I then get a call on Friday to pick up my daughter. I’m there within the hour. I’m given the memory box and urn.as well as a white Cozeans bag with a brochure in it for more services. I then asked where her hat was and the funeral director proceeded to tell me that she is unsure but that she will give me a call back on Monday. I waited and waited for a call. Never got one. So Thursday of this week I called again.was told to wait on a call yesterday morning. (Friday November 3rd). Didn’t receive one by noon so I then called back. Was told I would receive a call around 3pm. No call. I finally get a call around 5pm. This was the funeral director. She then proceeds to say “We have looked and looked and looked, and we just can’t find his hat”. Okay, so not only do you for real not know who you are talking about, but you also LOST my daughters belongings? The rest of the call I never received an apology just excuses. “The gentlemen who does the cremations must not have seen the note”… By the end of the phone call, nothing was resolved. All she told me is she could give me a hospital hat that they have to keep. But I don’t want that one. I want MY daughter’s hat.
All I have left is materialistic items. I never got to create memories with my daughter. The insensitivity, unprofessionalism, and Poor Quality of Service is honestly so disappointing.
Please if you unfortunately find yourself needing funeral services, DO NOT go through these people.

This facility is nice and clean, offering ample seating for a celebration of life event. However, the customer service fell short as the widow had to personally guide us to the snacks and provide us with water. Improvement in customer service would greatly enhance the overall experience.

My father died suddenly on Thursday and left no will or any kind of wishes behind. I am only 29 and have never had to plan a funeral before. And because of family’s travel plans, we had to plan the funeral in just one day! Needless to say, I was overwhelmed, but Dawn at Cozean’s made the process so simple. She walked us through everything step by step and even made a nice reminder list of things we needed to do after we left. She also was not pushy and was very transparent in pricing. Not to mention she was so caring, patient, and kind in this difficult time for my family. She helped organize a beautiful memorial for my father. We got so many compliments. Thank you Dawn! Would definitely recommend Cozean’s to others.

Cozeans Historic Memorial Chapel has been my families preference undoubtedly from the time
of ; est. 1863. This Historical establishment without question ; reflects the
honor and respect our
loved one deserve.my (first experience 1989) for my Great Grandmother, Grandparents, countless Aunts, Uncles, cousins. &. Recently my Mother (2015), my Father (10/2018), immediately followed by his twin (Dec/2018). There are no adequate words ; regarding this entire staff. The Historic abieance is stylishly comforting. Respect & Dignity are reflected.from the arrangements table.to the final graveside prayer.they are family. God Bless John Cozean & his families dedication to excellence including D. S, D. R, D. S. With the grace of God.