Crossroads Hospice & Palliative Care, Independence MO

It’s been almost 5 years since we signed with Crossroads Hospice. My mom died in her home with her 4 daughters at bedside. We called twice for an RN around 8 pm, when her condition indicated she was actively dying, and called again later in the evening when no one had showed. She took her last breath a few minutes after midnight- the nurse arrived a half hour later- no apology or explanation for the lack of response. It made me so angry at the time that I had to be the nurse for my mom, and console and explain what was happening to my sisters, all the while trying to manage my own emotions. I’ve come to accept it, and hoped our abysmal experience was an outlier for Crossroads, but not so sure after reading the other sad stories here.

Nurse and aides were hit and miss when showing up. My mother went a week with out a shower nobody showed up. Complained nothing changed. Always short of help and nurses. Discharged my mom from hospice because she "no longer qualified". Documentation was not done properly. When they discharged her the had it down that she was able to complete tasks by herself. Absolutely not she has late stage dementia. She can not do anything for herself. Now 9 months later the Dr is recommending hospice again she her decline is even more and we are unable to get her qualified again and are having to wait for more documentation because of this company. I would not recommend crossroads for anything.

If I could give negative stars I would my mom can't do anything for herself her own primary dr wants her to stay on hospice but crossroads discharged her to palliative without putting a plan in place so equipment companies are trying to remove her oxygen, wheelchair, bed etc with nothing to replace it. Horrible at keeping appointments, bath aide never shows up etc joke operation

I have nothing but good things to say about Crossroads Hospice. Finding caring people to take care of a loved one during their final moments in life is scary and is an important decision. They took such good care of my sweet Nanna. They have the best communication between families and their team. They were so kind and caring during Nanna’s last days & have the best support for families that are going through difficult losses, they knew exactly what they were doing. We are SO grateful to have such caring people to take care of Nanna. They even came to her visitation.

Toward the end when they should of been there more they were hardly there and always in a hurry to leave. My dads a big man we had trouble getting him rolled over and changed and they said call if we need anything then when my mom called woman was rude and told her look we cant keep coming out just to change him. He died the next day. They told us stop giving certain meds. Stop feeding him. We just had to watch him suffer because it was an
inconvenience of then to come out. The morning the death rattle started we called for 3 hrs and no one came moments before he passed. We are traumatized and it was so unfair. I thought when patients progressed they would be there.

Diana Adams is very rude and terrible she raised her voice at me becus she said she sent me the email for the address and she never did so i called her awhile ago and she raised her voice at me and she was so nasty nasty ima pray for that bih thou. I hope you never get another application in ever again until you retire.

Our family was extremely pleased with the care, kindness, efficiency, and all around care we received from Crossroads for our Dad. Initially we started with palliative care, however as Dads health decreased we transitioned to home hospice. Our nurses provided information and answered all of our questions. I would strongly recommend.

Well.had to use kansas city hospice years ago for other family member. They were horrible and swore never again. Now need hospice again for another family member. Was inundated with calls at first from nurses aids, chaplains and social workers. But now am seeing the real side. Promised services not done, cant get meds, nurses don't show up when promised. I need these meds NOW for my loved one I am trying to care for. This company needs to reevaluate their help. This is not fair for sick terminal patients in distress!

From the first interview at the hospital, they make it all sounds great. Then nothing, Cancelled visits, no communication, fight to get meds on time. One bath in 3 weeks. I’m in tears, no guidance for medication.
Worst experience ever

Disappointed say they're going to come and they don't or it's 24 hours later. During initial admissions said all things they would do and would help with, we've had to do most of the work.

One of the best hospice! They believe in patient care and are they for not just the patient but the family!