CVS, Kansas City MO

Went in on a Sunday for emergency meds. Only one pharmacist working and he was exceedingly rude and obnoxious just to fill one prescription blaming me for one prescription. Acted that way with everyone before me in line as well.

The provider at the minute clinic is probably one of the most unprofessional and rude healthcare workers I've ever met. She didn't like the way the wording of the email from my son's school nurse about the shots that he needed so she sent me back to the waiting room to verify which vaccinations he would be getting that took a whole 3 minutes, And instead of just letting me do that and then proceeding she takes another person back that was there AFTER us, And we end up waiting for an additional 40 minutes. Once we finally get back they tell me that they cannot provide the vaccines due to the type of insurance my son has and that he would have to go to his primary care. I tell her I we'll just do self-pay instead since he is required to get these shots or he will not be allowed to attend school, And she tells me that she can't do it. Then says something to the effect of, If I can afford to do self-pay then why does he have Medicaid. And I inform her that I would be putting the payment on a credit card so therefore I obviously can't afford the shot but I am desperate to get them for my child so he can go to school. Going to a primary care isn't that simple when you are new to the area and your child's previous primary care provider is 4 hours away. I have worked in healthcare for 10 years and I have never heard a provider talk to a patient this way or refuse a service. Their website clearly gives you the option to be self-pay she just didn't want to give the shots because she's a witch.

Absolutely horrible. Had to wait all day, then their “lunch break”. 3 hours later they are “out of my prescription”. Ridiculous.

They are never fully staffed, I came this morning and there was no pharmacist. They open at 8am and I was told they don’t know when one is coming in. For the past year I have been having trouble getting my scripts filled due to only one pharmacist or no staff. Do not have you prescriptions filled here.

This store is not clean. The parking area is filthy. Half of the time they do NOT auto fill RX's "because they are short of help". They literally close the pharmacy down and stick an unprofessional sign up reading "pharmacy closed -short staffed"? !? Really? I would NOT go here but CVS owns Aetna and they force me to fill my RX'x there. The pharmacy staff is also rude, rude, rude. I detest this location

They have the worst customer service know to man. How do they stay in business. Unbelievable!

The drive thru has been closed for several weeks due to short shaff. Waited in line inside 30 min before anyone acknowledged us. Horrible service!