Dunnwood Acres Apartments, Hazelwood MO

Not a great place at all. Pricewise it was the best decision. But it was horrible.things broke all the time. We got locked out, and they took an hour and a half to get to our apartment, during the summer. Missouri Summer isn't fair.maintenance is one man, and he can't do it all. Our neighbors AC was broken for a month, they had to go buy air conditioning units or they would have sweated the whole summer. We asked them to fix a bunch of stuff before we left. Never got fixed. Then about 2 months before our lease was up, our hallway ceiling started caving in.took me 3 times calling to find out that all they had done was call a company to come fix it. Meanwhile, the ceiling is buckling from water damage. They said we could end our lease early, and we wouldnt owe (Due to the threat of mold, and if it caved in could damage us or our items). After confirming we didn't owe for september, they go around and attempt to get rent for September. Unprofessional. Unless you ABSOLUTELY have no where else to go, don't go here.

This is our second night in the townhomes, the basement flooded gray water. They called the plumber that is contracted/works with them. He came and fixed the issue with the basement flooding but tracked gray water all over the basement. The plumber took the machine outside through the sliding glass door and bent the frame. Shortly after the plumber left the water from the washer hookup, with no washer hooked up to it, began to leak a large amount of water. We could not close it and had to turn off the water to the rest of the townhouse. Called the maintenance emergency line multiple times and after a few calls it was picked up. We were told someone would be out but not given a time as they were working on a furnace. Water is currently rushing onto the basement floor and we can no longer shut the back door to the townhouse. After two and a half hours we called again and after 5 calls someone picked up, told again someone would be sent and given no time. The first person we called told us someone was supposed to have come already and did not check back with us or them to make sure if this. To fix the water issue ourselves we hooked up the washer to stop the basement from flooding a second time. After 30 minutes of not being able to close our sliding glass door we called again and were told someone would be sent but not given a time. This time we were told only one person was working the emergency line and was not on property but would get there as soon as they could. It’s been an hour now and still no response from the emergency maintenance line about the backdoor not closing in winter. This is only our second night in the townhome.