E-Z Marine Services, Lee's Summit MO

Worst customer service and repair I have ever had in 35 years. Took my boat in to replace or rebuild my trim/tilt motor. After dropping boat I did not here from them for 4 week. After I called they said they were getting it in that day and they would let me know. After 3 more days they called and said it needed a trim motor which I already knew. I agreed to the replace. 2 weeks later I had to call again to see if finished. Boat was done the next day. After I drove 20 miles and back home the trim/tilt did not work still. Shop said to bring it back so I did. After drop they said it was the ground wire and I could pick it up and they charged another 25 dollars. Also they never even tested the new trim motor. When I got there to pick up the bill was mid 40's. When I asked the reseptionist she said she didn't know and thats what I have to pay. They left old parts and wire casing just loose on the floor and now it's leaking hydrologic fluid that no one mention so really the trim still doesn't work. I have only been a boat owner for a few years but have been in auto repair business for 11 years.

I had a very positive experience with E-Z Marine Services. They came to my dock to diagnose my issues, they towed my boat from the dock and took it to their shop, repaired it, detailed it, got a cover made and brought it back to me looking better than I would have imagined and running well. The people I spoke with professional, courteous and patient and everything happened during what I assume is one of their busiest times of the year.

This is a great company to work with. Whenever possible I like to meet with people in person, yet I travel for work. Had a broken boat at the beginning of the summer and during a busy part of their season I'm sure. I live in a lake community and by my preferred communication Elizabeth coordinated through text and email to get a technician onsite and supply me with an estimate. They were promptly onsite, got my boat out of the water with their own trailer, fixed the boat and returned it to the dock. Pricing is very fair and a trustworthy company. I'm in the Lees Summit area.

I experienced similar issue with lady on the phone as another poster. She seemed very abrasive and too busy. I had called merely to get quote on boat lift. Not impressed.

I just called to see if this place does winterization. The lady on the phone was using acronyms I was not familiar with. She then said you have a boat but don't know if it's an inboard or and outboard? I said yes I certainly know that but was not familiar with the acronyms. I just told her she lost my business for basically calling me an idiot, and she laughed it off. Very rude in my opinion. I will stick with Blue Springs Marine.

Sorry Ray, I could not respond below your response. Yes I get it, I may have come out ahead if I would have spoken with someone else, but you know, I sort of thought people who answer the phone would be one of the best indications of how a business may operate. From looking at your reviews, I am sure you are good at what you do and could do what I needed. That's why I called you first, but first impressions certainly do make a difference and I wasn't impressed. I will certainly keep you in mind for the future if I need to change service departments.

Thanks for your response

Rusty

We had a 1997 pontoon that needed a complete renovation. Don, Ray, Elizabeth and i am sure others took our boat, our ideas and gave suggestions and helped guide us through each step of the way. We just received the delivery of our 1997 (now 2018) pontoon and it is amazing! I am so glad we listened to Don and trusted in his ability to deliver. I would highly recommend EZ Marine Services. I know I will continue to have them service my pontoon in the future.

Folks work hard to please, great work very friendly. Will address and repair the problems on your boat. Fast service. 100% happy

E-Z marine is Really Really slow at getting back with you. They never answered calls during business hours and if you call the number they tell you to after hours they don't answers either.both times i called and left messages it took him a week to call me back