Etheridge Complete Dentistry, Raytown MO

Love this office, very family oriented and great with my kids as well as my self. Been coming to Dr Etheridge for almost 9 years now

Dr. Etheridge and his team are always professional. The environment is very welcoming. Highly recommend to anyone. You won't be disappointed.

Very professional and accommodating. Dr Etheridge and staff are very professional and friendly. Had an issue and they got me in quickly and helped identify the and correct the issue. Have been a patient for years. Thank you

Excellent service as always! On time very polite and helpful!
I would highly recommend using them.

The customer experience at Dr. Ethridge's office is great. I'm always in and out, able to keep up with my busy schedule. Staff is always polite and courteous.

Great service and a very friendly atmosphere. Been going to Dr Eric since he took over the practice and all the staff greet you the moment you walk in the door like they have known you for years. Oh, they also do a great job on my teeth!

Very friendly and knowledgeable. HIGHLY RECOMMENDED. Very friendly and have taken care of me very well since taking over the previous practice several years ago.

I have an enjoyable visit, as enjoyable as a dental visit could be. Missy was polite, friendly and efficient. She as well as the doctor explained issues that I had in a understandable manner.

Fantastic Dentist! Fantastic staff always warm and welcoming, from the front desk to the assistants to the Dr.
They were very throughout and very gentle considering some previous dental care Ive experienced. Dr. Ethridge was more then great, would absolutely recommend them and I will 100% be using them again.

They can do it all! Perfect Office Staff, Quality Assistants, Professionally Qualified Dentists! The whole Dentist Office is operated in a 100% Ethical manner! I will refer them to everyone I can!

Dr Etheridge and staff have been wonderful and caring to me since he opened in Raytown. I have had to have extending work done over the years and have never regretted coming. The Dr.and staff have made me so comfortable that I tell them they have spoiled me. I would and have recommended him to others and always will. I don't have enough Thank yours for them. Bless them all
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Staff is always great and have been going to Dr. Etheridge since he first opened his office, that should say it all!

Friendly and knowledgeable staff, the hygienist was very thorough and informative, she was very professional and answered all of my concerns. Great visit!

It pangs me to write this review, as I met Dr. Etheridge at church. I have received top tier care and I have also received subpar care. Recently, the issues have been with being overcharged. I did receive a refund, once I emailed/called at least 10 times and then finally Delta Dental filed a grievance. Upon further investigation, I am owed more money. I was charged the total amount upfront and had to ask/prove that a refund was owed.once insurance paid their portion. Delta Dental said that I should not have been asked to pay anything (other than a copay) upfront. I'm conflicted. I have found a new dentist.

I was very. Very pleased with the above and beyond excellent customer service. I received on 5-3-2023. To everyone thank you. To Mrs.nicki. (miss positive) a trillion thanks for the smile. Calmness. But most of all making me feel so welcome.

Dr. Etheridge and his staff are just awesome. Everyone is genuinely friendly and pleasant.
My semi annual trip to Dr. Etheridge was this month. I've been going to him since Dr. Haggerty retired.
He's a terrific dentist, trustworthy as well as a truly decent man. All his staff are exceptional.

As of April 2023, I've lowered my overall review to 3 stars.

In December, I experienced the most comprehensive initial dental consultation ever. First appointment, 1/4/23, to cap 2 teeth (were mostly old fillings anyway) that were cracked. Very easy process, Dr.and staff very professional, attentive and kind. Office equipped with 3-D technology to produce caps on-site. Two days later, perfect fit, all good.

JANUARY CHARGES: I paid my portion of charges on the day of service. I've monitored my insurance provider on-line to check claim status. I called the dentist office several times to ask why claims were submitted. "Thanks, no, they didn't need my help. " By March 15, my next appointment, NO claims were successfully filed.

On date of appointment, dental services were excelled. Upon exiting, I stopped at the front desk to pay my portion of the March charges.

I asked what I owed and was told I could go ahead and pay the entire amount. I said no, the insurance had not yet paid. I asked for a statement, she said she could not provided. Then she made the mistake of showing me that Delta Dental had rejected a claim form plainly stating the subscriber information was incorrect. Nothing was denied. She told me she was trying to help me get this "worked out" and I said "no, I'm trying to help you get this claim accepted".

Still standing in the lobby, I call Delta Dental and put their Rep on speaker phone, who stated the claim needed to be submitted with corrected information. I thanked her and hung up.

Continuing with the office lady was not much fun so I asked to speak to the Office Manager (there isn't one) and then to speak to Dr. Etheridge. She informed me that he does not deal with people at the counter (or some such). I waved goodbye and walked out. About a week later, I mailed a letter to the dentist. I never heard from him, no text, call or email. I am continuing to monitor the claim status on-line so at some point I can pay any outstanding balance I owe.