Firestone Complete Auto Care, Kansas City MO

I walked in, no appointment, and was taken care of in a nice timely manner. Excellent customer service

So I stopped by without an appointment to see if they could check on a check engine light to see if it was something that would need to be left for a long time or something that could wait. I asked if they could just check the check engine light and he said I would have to leave it for diagnostic. I didn’t care about the amount of money they were going to charge, but it seemed crazy to leave it all day just to check out what the lcheck engine light says. Apparently, I wasn’t allowed to question that issue and he proceeded tell me he was not interested in doing the work. That’s fine I guess the thousands of dollars that I have spent without questioning fire stone at this location is irrelevant and I won’t be doing business again.

Great place that always gets me in and out fast. Chris is a great sales rep and Jon and Jake and great techs

I woke up to a flat tire this morning due to a nail. I chose this location as it was close to my work and opened at 7am. I do not have a flexible work schedule and needed a quick fix. I was able to get my tire patched for a low cost and within 45 minutes. Doug at the front was excellent.

I’ve been coming here since moving from San Francisco for over 20 years. Never had a bad experience. I recently had my tires rotated and balanced. Smooth as silk. Not easy to balance 33” tall tires.

I have been coming here for over 20 years, management changes but the service doesn't. Doug and Devin and techs took care of my vibration issue on my Toyota 4Runner with large 33" tires. Now riding very smooth on the freeway after rebalancing.

The employees at this location are always friendly and helpful and fair. I have never been disappointed. I have been there for several issues with my different issues and they are always great.

Dishonest. Went in for a diagnostic with my sister and we were quoted $1,400 to fix. I decided to get an opinion from a second mechanic who said it was a simple fuse repair and fixed it for only $120 later. It’s sad they think they can take advantage of someone because they are young or a woman.

I got an oil change and a tire rotation about a month ago.they did it in less than an hour, which i appreciated.only thing is, a few days ago my car started making weird noises by the front left tire.i took it to a shop today thinking something was terribly wrong, but turns out my tire was very loose and had i kept driving it, they said it would have fell completely off.they told me it was most likely due to firestone not tightening my tires on all the way.so just be careful if you are coming here for a tire rotation.the staff are very nice, they just need to make sure they are doing things correctly to avoid bigger issues down the road.

My appointment was at 2: 00 but they got me in and out by 3. So I was happy about that. But I sure it all depend on what you getting done also. But over all good service.

They were able to get me in for an appointment when another location cancelled. I was very happy they were able to get me taken care of the same day!

The so messed up my brake system. It’s now going to cost $900 to fix what they did. Stay far away!

I wish I would have read the reviews before bringing my vehicle here. I called Tuesday and asked if they had any appointments for an oil change the following day. They told me to drop off the next day and they could get me taken care of. Perfect. Took vehicle in, they were running a special for $9.99 inspections, so I figured why the heck not and told them to add the service. They called me a few hours later and said my car was ready, but my battery was testing very low. Which was weird to me, considering I have had NO problems with the car. They mentioned how it was so low that it shouldn’t even start. I declined thier service for a new battery. The only thing they reported was my battery. Now my tire pressure light is on again (after having tires rotated and air in them), my engine light came on, and the oil change light came on (which is weird considering that was the reason for the vehicle going to Firestone in the first place). I have called 5 times today and not a single answer. Take your business elsewhere if you can.
Edited to add Firestone finally answered the phone. Spoke to Doug “the manager that knows what he’s talking about”, and said it would be $1,300 to fix an issue that wasn’t a problem until they worked on my vehicle. Doug was rude for absolutely no reason, and said this is a common problem with this type of vehicle. We posed the question, why’d it’s break, during the oil change process, and he said “why does anything break”.
Overall terrible experience.

Very helpful staff, they were able to help me out with a dead battery almost immediately so I could get to work. I will be returning to their store for future services for sure! Thanks!