GameStop, Kansas City MO

Went here to sell an old Xbox one that I didn’t need any longer, the customer service rep that serviced us was very rude and un helpful. We had to return two separate times because she failed to explain the process properly. All of that can be excused when I left she refused to hand me the products owner the money for the sale but would hand it to my white partner who was with me. If you go here when Jessica is on shift be prepared to be treated like a second class citizen.

Store location is shady but quality of items inside of the store is 10/10. The kind gentleman who worked today had the best customer service I could have asked for in traveling an hour away to purchase a console. Thank you so much for making my trip worth it!

I don’t normally post but. Best location yet! I’ve been a regular for years at GameStop and this location and the staff are absolutely amazing! The managers (Both guys and the girl, I’m sorry can’t remember names) are very helpful and friendly with all problems and trying to help find solutions or if they don’t have the things I’m looking for, helpful for directing me to where I need to go. The store is neat clean and organized. They just need a better parking lot and a wheelchair excess-able entrance. *Hint hint* Deff go here!

My husband and I came in a couple of weeks ago, and this is such a clean and organized store! The employees were cheerful and kind, the deals they had were great, and it was overall a wonderful experience!:) The manager on duty was extremely kind as well. I wish I could remember her name! But she was great and deserves some recognition for being a top-tier employee.

Couldn't even get in the store. I showed up 2 minutes earlier and noticed they didn't open till 11 which is fine. Drove around and came back. It was 11: 05, door was still locked. Saw lady at the register and she just went back to doing whatever she was doing. I couldn't imagine a failing company not wanting to serve all the customers they can get now.

Wish it was a little bit easier to sort thru the games. I understand they're ABC order but not everyone knows exactly what the want or what the game title is called. Also don't really want to go thru 200 games to browse used options. I don't want to buy a new game or vice versa.at the bare minimum new and used should be sorted of they're all just thrown together. Otherwise store was clean organized and staff was friendly and helpful!

Always helpful guys and gals willing to help you find what you're looking for or suggest titles based off of what you like.

The employees were kinda mean. Were nice enough to help us find the one thing we came for though.

Did what I needed to which was to preorder NBA2K23 and got a new GameStop subscription. Maybe I'll get active again.

I went in to trade some games and stuff the they wouldn't take any of what I had. I went to vintage stock they offered me $20.

One of the top three locations in the Metro, always find what I need and employees always very helpful

Horrible customer service. I called the store to ask if they had any anime tshirts. The salesman stated they had them & in the size I needed but when I get to the store…. They do not have any at all. Why lie? Wasted my gas & energy.

This place got the ps5 I just got mine they selling it as 900$ bundle nice ppl working there well recommend

This one female worker was the reason for this rating. She provided terrible customer service, she was rushing everything and she was down right unkind. Everything else was ok

Horrible place to shop for games. I waited in line for 2 hours for the new xbox xbox I was the 10th person in line it opened up at 6 o'clock and they only had 3. They could have told us when we were waiting in line

I go with my son to go get gift cards an anime toys so it's great they just need they own parking lot and make it bigger

Was here today and had a fantastic experience. I was having an issue with something I bought through GameStop online and they helped me big time and were very professional. As always, this is a great GameStop!

Was turned down for purchasing an Xbox because I turned down all the add ons they wanted to upsell me. Wouldn’t sell me unless they could sign me up for there services. Bad business in my opinion. I will go elsewhere.

Favorite location. Sometimes management has an attitude. (new details on management below)

Edit: I love GameStop but I hate receiving unwarranted attitude & bad customer service, especially when spending $500+. I have worked in retail and/or customer service for about 20+ years, so I understand that when dealing with difficult or frustrating customer situations it can carryover to the next transaction/situation. But the employee Jessica, no matter how nice or calm you present a situation/question to her this lady always responds with COMPLETE attitude. I usually don't make reviews like this, but after being a regular customer at this particular location for 8 years, something has to be said. She needs to work on her customer service skills or find another job. I simply called in to ask about returning a pre-owned item that was within the 7 day full return window and the whole convo was her telling me my issue was unheard of, interrupting me & trying to hand me off to the manufacturers support, & then proceeded to have an attitude about returning my device because she didn't have enough cash on-hand. I didn't return the negative energy to her, I was polite & calm, and ended the call. Needless to say, to avoid further conflict I ended up getting assistance from another store location.