Geek Squad, Cape Girardeau MO

Terrible service. Called with technical question and couldn't get a good answer. Plus the 3 people I talked to didn't even know the product info I called about. Couldn't even reach a person in the cape store to talk to by phone. Very disappointed Best Buy.

Had an issue with my tv, geek squad came out twice in 3 week period and absolutely no issues are resolved. I thought these techs are suppose to be experts, I suppose I was wrong. I am now going over 3 weeks without being able to stream on my tv.

Honestly? It's been a while since I went in. They were freindly and knew what they were doing. Got me a great laptop too. But then I ended up accedently dropping it. Destroyed the screen, and they were able to replace it with ease! No extras, no hidden agenda. Just honest guys who do honest work. Then again I may have just got a lucky break reading the other comments. But overall I was happy. The laptop died 3 weeks ago though about to head back today

Paid for a monthly plan on my phone purchased from Best Buy. The phone fell off of the motorcycle and got ran over. Took the broken phone in. Without them even touching the device they determined that the damage was considered a "total loss" and not covered under the warranty. Paid $2,000 for 2 phones and paid a monthly premium for insurance on both just to find out they don't actually back their accidental breakage plan. Would not recommend waisting your money.

Local people were great but the oversea people on phone was rude impatient