Glass Doctor of Kansas City, Mission KS

Called on a Monday morning to see if they had availability to fix my passenger side window that was broken into. They were able to schedule the fix same day and were very upfront on what to expect. Total time of fix was under an hour and Darrell left the back of my car that previously was filled with glass cleaned up great. I would recommend them to anyone in need of a glass repair!

- Darrell was the first technician out to my home to replace the glass on the stationary side of my sliding door, he was able to replace it the same day as the quote which was convenient for me (as taking a full day off of work costs me about $250). However after installing the door he did not bother to check it as after he left I realized that the sliding door no longer worked properly and was extremely difficult to close and open.

- I called for them to come back and was notified I would be called in 1-2 days to schedule a return visit. After about a week I called back again and was then able schedule a return date. They notified me they are unable to schedule time frames beyond 9-11 or 12-4 which to me doesn't make much sense since I work for a service company that can accommodate and schedule appointments within a 2 hour timeframe. The office staff was unwilling to accommodate my schedule and I had to reschedule this visit a second time after they tried to arrive before I would be home. (appointment was scheduled for 12-4 with the hopes of an appointment after 2: 30, they called me at 11).

- Ronnie was the technician who arrived to fix my door which was a simple fix needing only 2 screws and some WD-40. If Darrell had paid more attention and just added the missing screws (which he did inform me of at the time of service) I would not have had this issue.

- I was originally going to put 1 star but Ronnie was respectful, prompt and quick with his work.

- I would recommend Ronnie as a technician but would not recommend Glass Doctor.

After a mishap with the mowing company my apartment complex uses and i ended up with a broken window… they agreed to pay for a replacement and I received Ron as my glass specialist to fix up my driver side backseat window.not only did he get it done SO fast, he also fixed my door seal AND my license plate! I could not be happier with the experience i had.i thank you so much Ron Smith!

Cannot say enough good things about this company - my car was broken into the week that I was supposed to leave town so I was in a time crunch to get it repaired. After getting a steep estimate from one of the national glass replacement companies I decided to look locally and called Glass Doctor. I'm so glad that I did! Within an hour of calling Ron was at my residence and an hour after that my glass was completely repaired. Seriously 2 hours from call to finish - and at the end my bill was nearly 50% less than the quote I got from the national company. Excellent service at a fair price. Hire these guys!

I made an appointment for a Saturday (I even received an email confirming my appointment), and when I had heard nothing by 11: 30 I called them. The person who answered the phone said they are not available on Saturday and he had no idea how I had made an appointment for Saturday. He told me to call around, and then he hung up on me. Not sure how they stay in business if they don’t know what they’re doing, and treat customers so poorly.

I called this company already having a bad day and the lady " I'm sorry I forgot the name" who took the call was soooo patient and professional they gave me a time and not long after I got off the phone I received a call from Darrel and by the time I was done with my lunch Darrel was at the house cutting the glass like a boss. A little pricey for the size widow and it was already taking out but I needed it done today and all others said next day so hey it is what it is.

Their technician was just driving downtown on Southwest boulevard yelling at somebody who was making a wrong turn yelling out the window of the service van. Not very professional

An entire window pane was replaced very quickly and professionally, Darrell did a great job, plus, he helped me out to figure out alternative payment methods when my credit card was not working on his reader. I highly recommend this company for anyone who needs window work of any kind.

I picked Glass Doctor because they said they only used OEM Glass. The first install they used Safelite glass. They then replaced that glass with so called OEM glass. Today in learning that the glass is separating delaminating so I went to a new glass vendor to find out I have a super cheap non OME glass installed. After removal of the glass it was discovered gouging from the glass knife that cause major rust under the glass. Now I know where the water was getting into my car after several visits and hundreds of dollars to my dealership. I would highly recommend you find a different shop.

Update 11/20/202 here is your record. I attached a pic of your guy installing the last non OEM cheep glass. Notice the Glass Doctor polo. This was NO miscommunication!