Goodyear Auto Service, Springfield MO

Had a great experience today at Goodyear Tire and Auto Center by the Battlefield Mall in Springfield, Missouri. Been experiencing a slow leak in a tire and was ready to replace it. They discovered that corrosion had built up between the tire and the rim causing a "bead leak. " They fixed it for me instead of selling me a new tire as there was no wear and tear on the tire otherwise. I suspect there were other tire centers that would have been happy to just sell me a new tire like I came in expecting. They were extremely courteous to me; had the door already open for me as I approached. The workers also appeared to respect each other and work together well. I give it 5 out of 5 stars.

All i needed was a tire and an alignment, first one there at 930, didnt get out of there till 130.bring a book if you go there, on a positive note they did agood job so no complaints in that area.

Goodyear scheduled an appointment to install new tires that were bought and paid for. When arrived to appointment they had sold the tires to someone else. They would order more tires that would be in next week but could not help in any way. Avoid this place

From the phone call to the service everything was great. The employees are knowledgeable and very customer friendly and the service was quick and done right. The manager was friendly and all around the whole experience was perfect. A lot of these companies forget that most people don't know anything about tires and can make you feel pretty stupid. Theae guys are doing it right and we will get our service and tires done here from now on. Great job!

Everyone I came in contact with was very helpful and knowledgeable. They explained every step as we went. They suggested another business for services they don't provide.

Best Customer Service I have received in a long time. While traveling from Chicago we got a nail in a tire in Springfield, MO We went in to Goodyear 1/2 hour before closing. They got us in and out with time to spear. So courtesy and professional. We highly recommend Goodyear Tires in Springfield, Mo.

Terrible experience today. My wife has been coming here for a few years, while today was my first experience.

I got my oil changed. A very simple thing to do, and a regular occurrence here, I would assume. I sat in the lobby for over an hour WHILE MY CAR WAS ALREADY DONE. The clerk at the counter cited "improper training" and "computer issues" as to why I was not informed my car was done being worked on.

Maybe I'm crazy, but I wouldn't need to be trained to find the person a car belonged to if their keys are returned to the desk. It seems like one of the 2 major components of the counter clerk's job.

Absolutely ridiculously that had to pay $62 to have over an hour of my time wasted.

They would have let me sit there for 4 hours before they said anything. Even then, I'm sure they would've made some excuse as to why I wasn't told about it.

I had a flat tire today and AAA got it aired up for me and then directed me towards the nearest tire shop (since we live an hour away from the city). When I pulled in with my little one in tow, we were greeted by a friendly face and they agreed that a leaky valve stem was to blame. They had me pull the car around to the bays and we were treated to a "NASCAR-style pit stop". The little one loved it, and we were in and out in under 10 minutes. The guys took a frustrating situation for me and turned it into a grand adventure! Thank you so much!

The service was amazing. They were very thorough. Knowledgeable.informative. Prices are fair. I absolutely recommend them for your tire/wheel needs.

Overcharged me. Didn't let me know my options and gave me the premium oil without letting me know. Found out later when I got home I paid 35 more than I needed to.

After taking my car here twice in one week due to unrelated problems, I can tell you that, from my experiences with Mike and the guys here and from sitting in their lobby multiple times observing them while I was waiting on my car, the men who work here are good men… honest, soft spoken, knowledgeable, ethical, clean cut, hardworking men. You just do not find that often in auto repair shops. There were no egos or attitudes or slacking off or bad service or bad customer service or bad vibes. Just some genuinely good, hardworking men trying to provide the best possible repair service and customer service they could. Their superiors should be very proud. I highly recommend this place as long as Mike and these men are there. They are amazing, and I hands down had the best auto repair and new tire experiences I’ve ever had in my life from them. I can’t thank Mike and the rest of the crew enough for such great customer experiences. As a woman, it’s amazing to find a tire shop and repair shop where you feel comfortable and can completely trust everyone who works there. They literally treated me like family and tried to protect me from other unethical repair shops who were trying to take advantage of my ignorance about cars. You can feel safe here, knowing you can trust these men, while receiving amazing tire and auto service and extraordinary customer service.

I picked up a screw in my tire on my way home. I live over an hour away and it was past 5 o’clock when I called and spoke to Brendan. This young man understands customer service. He was professional over the phone and even more impressive in person. He helped me find the best solution to the tire issue and help me get back home. I have worked retail for over 30 years and this is how you take care of people. Outstanding job to entire team!

I dropped my car off for an oil change, tire balance, and wheel alignment. Later in the day, I got a call saying that all these services were complete and the car was ready to go. Just out of curiosity, I requested to see the wheel alignment worksheet when I picked up the car. A few minutes later, I got a call back saying that actually the alignment was a little off and needed to be fixed.

I think it's safe to say that this crew skipped the alignment until I asked for proof since they called me back after-the-fact and told me they still need to do the alignment AFTER telling me the car was good to go. If I had not asked for the alignment worksheet and saw that it was completed, I would have drove away from this shop with a bad wheel alignment. Of course this led to many other questions. If they're willing to lie and tell me the wheel alignment was done when it really wasn't, did they actually balance my tires as well? Did they really change my oil?

I brought this issue to their attention and they addressed it by offering a small discount on services performed, but I will not be bringing my car back here for obvious trust-related reasons.