Heartland Behavioral Health Services, Nevada MO

I was here when I was like 15 or 16 now im 19. This place is soo horrible. The staff where soo rude talking to me like they was my momma like yell at your kid don't yell at me. And then they wonder why kids wanted to "flip the unit" and they have mice in that building i witnessed one run while i was eating in the cafeteria.
They also would threaten to give kids the darts just for talking back like that is not a reason to do that they wanna say its a sign of aggression its not be soo for real. And they were locking kids up and barely ler us see daylight. And there was mold and hair. And then there was a staff trynna tell me to take my bonnet of like no that is part of african culture. And the staff was vaping in front of us. And they didn't take a girl to the hospital when a girl clearly had a broken wrist this place does not care about you they are only here for there paycheck and then I witness a staff say she was gonna beat the brakes off this kid. And staff would talk about coming in being drunk and staff would bring alcohol and there little stanley cups.and some stuff would come on there high off there bricks. And they wouldnt let us have blankets in the dayroom and it was clearly freezing in there. And one staff didn't shower and made me sick - Jaden Owensby and Janieya Elmore

I didn’t go but grandson did I was never called on progress he told me
He really didn’t go to therapy in there much but they diagnosed him he’s already been diagnosed he came
Out same as he went in

Very thorough, nice and respectful. They wasted no time trying to get my son help he needs after discharge as well. They fed him well, etc.we have no issues so far

I was 13 or 14 while I was there, the place didn't smell but I walked up the stairs it began to stink horribly, like mold and mildew. On my first night couldn't sleep with the lights coming into the room every 5-10 minutes. I was also woken up by a staff member taking my blood pressure and taking my blood without waking me up and letting me know first. No more than 2 hours later they came and woke me and the other girls in the room up at 6 in the morning. We did little to nothing but sat in a chair all day and filled out papers in the news, they started me on new medicine and I was extremely exhausted, I started to get dizzy, and my head started to ache from the smell of the building, when I tried to sleep during free time the staff would yell at me. I told the nurses that my head was hurting and I was dizzy they did nothing but give me juice. I could barely walk at points because of how dizzy I was. No one cared. The staff never actually paid attention to the kids. When they did it was to yell at us about something stupid.

They are absolutely no help. I was just advised to call the police next time just because my 10 year old son didn't attempt self harm today even though he violently attacked 3 different people including a 7 year old girl during a PTSD episode. Because I got him in a state in which he was no longer violent but unresponsive it was not a crisis. In 7 days we have had 6 episodes. I'm currently healing from injuries caused from the amount of force and violent behavior. We have already called the police, we have already been to the ER, calling Heartland was part of the safety plan he was given. Don't waste your time if you need help because you won't be able to get it unless they are actively attempting harm to themselves or others that same exact minute. If they are, don't stop them, call Heartland then instead. Don't wait a minute because I only waited 5 minutes after to call and the moment was passed. I pray I can keep my son safe on my own because help isn't available at this time.

I’ve been here twice on there short term units for two months each time and if your looking to bring your kid to a hospital most of them suck but this one helped me so much I loved all the staff there and the therapist everyone was so supportive my doctor Mrs. Melissa was amazing and Mrs.sue and Mrs. Kyla were both so helpful Mrs. Kyla really makes a impact on so many peoples lives while it sucks being there and seeing other kids do stupid stuff it also helped me tremendously but you have to be willing to get help all the other reviews on here are kids who didn’t want to be there and didn’t work with there treatment but this place helped me so much I am so so thankful to the staff, doctors, therapist, nurses and everyone else involved with my treatment

9 days ago my 16 year old autistic daughter who suffers from PTSD in severe depression she was taken to Heartland and after just 9 days and them adjusting her meds they sent her home, where again she will be lone and having these thoughts, 13 times in and out of facilities and they still don't get her help this girl needs 24-hour care and someone has to pay bills. I work with people with disabilities everyday and not see them in a group home and some of them look like they don't even belong there but yet my daughters'who's artistic and it's suicidal you send her home.for the past 8 years taking her three times a week to counseling to therapist.they could have at least kept her until they found a residential or a group home for her if something happens to my daughter all hell's going to break loose. PARENTS DO NOT DO NOT TAKE YOUR CHILDREN HERE ALL THEY CARE ABOUT IS THE MONEY

ANGRY Dad and Mom

Hi, I am a 14 year old girl who stayed here during the beginning of the year. I was there for a suicide attempt, and let me tell you this was the worst experience I have ever had. First thing right off the bat the staff do a strip check, where you have to get but naked in front of them and they check to see if your carrying any contraband. When you head up to the rooms after being newly admitted no one instructs you on what to do, and the staff were incredibly rude and dismissive.i genuinely cannot believe that these people were qualified as therapists since they acted more like strict teachers. The beds are extremely uncomfortable and it is extremely cold at night and they only supply you with a very thin and scratchy blanket. Along with this they came in every 15 minutes to shine a light into your eyes and check if you are breathing all through the night. On the first night as well they draw blood, and its very jarring because they do it without waking you up/notifying you. It was very hard to sleep and we had to wake up at 6 every morning. The showers were always very cold and never warm and the water pressure was terrible. Most of the day is spent by sitting down during “group” where they teach you useless things that will not help oneself stay safe. The food was not good at all, they served mint jello almost every day. And I cannot stress this enough, but the staff were so SO rude. They would tell us it was our fault for being there and that we shouldn’t have made such bad decisions. Along with that they disapproved of us talking to each other. Along with that there are many things the kids were doing that the staff were unaware of even though the staff had cameras, for example a kid was vaping during group infront of everyone and the staff did not bat an eye. The rooms were also very dirty and there were bugs and mold everywhere it smelled like feet, and you are only allowed to bring 3 sets of clothes. When they do your laundry, the clothing is shrunken, and always misplaced so its very likely to lose clothing. My mom packed a deftones shirt for me and it went missing in the wash because they were so careless, even though it had my name on the tag. The staff were passive aggressive and yelled at us often. Please do not send your kid here.

For an accurate rating on this facility, I gave it two months post discharge to collect my thoughts and feelings about here. I was on the long term- residential side in two of the female units ; for the most part guys and girls are separated.certain circumstances could change that depending on the resident’s situation/ events that occurs during their treatment. At least for long term, they have mixed treatment groups - substance abuse, EMDR (for trauma processing), eating disorder, anxiety management, and self- esteem problems as well as relationship issue groups.music and art therapy with some of the nicest therapists I have encountered in the facility, plus a few days for horses (EAP). They go to school Monday through Friday with gym every night regardless of the day of the week. All that I can say treatment wise, is you get what you put in. The staff and therapists are there to help you, (Shout out to Kori. I’m doing great) but you have to be willing to help yourself as well. I have seen a lot of people who walk in (and I will admit the first few nights it is hard to not be emotional and or upset) and give up from the start. It is not a punishment, even some days it might seem like that, and you will go through challenges and obstacles that you will have to learn to get though. But if you recognize your strengths; you will be glad you were able to endure the hardships because of how strong you were. I saw many things there I will not forget as you will see a lot of “staff assists” first -hand. And it’s scary. But it makes you realize how important your safety is and when you start going down a path of destruction in your life, you can only rebuild what you destroyed. If you do admit to this hospital I wish you the best of luck and encouragement in your treatment!

Loved the therapist that took care if my child. I wish they prevented my child from self harming while she was there.

I give it two stars because it is a short term fix I will say. I went here went I was 16. I and 20 now, the issues with this place is it does teach a-lot of social awareness but with that it tries to shift you into someone else which at first I really thought was a good thing helping me understand society become someone in it as well, but as time went on for two years I struggled to comfortably go out and about I got really really bad social anxiety to the point I almost wanted to go back! I was already on for 7 months! And I struggled with the rules they formed for me to find a live a life worth living outside of heartland, until about a year I completely scratched away everything took what was good threw away the bad that they had taught me, and honestly it was a AMAZING! Idea I was able to work on my anxiety and start testing I’m about to graduate and get my drivers license but I don’t recommend this place please put your children in therapy and work on a constructive schedule if you really want to help you kids. The therapist here just have very little regard for your kid it could be the amount they have or just the overall fact they are trying a Christian military almost tactic, they really don’t care of your child is crying or hurt they just want their money and you to “trust them” please care for your children and keep they away from this maybe find another alternative or place

I gotta say this is the best place ive been to.i could not have asked for them to do more for me.im so so so thankful.ive been hospital free for 4 months now!

I was 16 I think when I attended heartland I'm 27 now. I went from garden Central to 2 central to the independent home I can't remember the unit name. I was there for about 6 months. With good behavior I was able to attend public school. I remember feeling terrified there as a child. I hated it and hated my parents for putting me there. Even though we all have our horror stories, I don't regret it and am actually thankful for the experience. Some of the staff I made bonds with. Stacey Hale and Stacy Herdliska. Idk if they're there anymore. I made bonds with the girls too I wish I could see how they all are doing. I'm friends with a few on Facebook. If you remember me Brittany please reach out! Though I'm thankful I don't believe children should attend here as it is very much like a lock down facility (prison for minors if you will) but the bonds I made made the stay easier. Blessings to all.

Stayed here for 2 weeks about a month ago now.it was certainly an experience.i met some cool new people who ill never get to see again but over all i mean it was meh.it wasn't really traumatizing like the last time i was here in 2019 but it also wasn't too great either.from what i saw they treat all the kids as fair as possible most of the time.there were instances where i think the staff could have done better though.one kid that was on the same unit as me had been there for 9 MONTHS! This place obviously was not helpful for them personally, so it made no sense as to why they kept them.but i mean, for my personal experience, it was fine, for a trans person the staff and other patients actually respected my name and pronouns quite well with only a few hiccups every now and then.this place for sure change my perspective on a lot of things for the better but i really think a lot of things need to improve.the food wasn't always the best quality and they rely on you to talk A LOT which i don't think is always the best for kids like me who struggle with speaking but i guess i understand it considering its a sort of meant to be a social environment.

All I have to say is that even though I hated it there, I did learn quite a bit of skills. But it definitely could have been better. Also, even though they said to have no contact with other people outside of there, I just thought I would say my memory is better with positive people than negative. Guess that's why I remembered resident's socials better than the experiences with adults there. Thank you and have a lovely day:)

I went to the "hospital" as a teen. It was the worst place I have ever been. The staff were so jaded and uncaring. The "therapist" never listened to what you were saying. It was just a holding ground until your insurance ran out. It has been decades and this place is still in my nightmares. Even saw a staff member (male) in my room at night to "comfort" another female patient, but it was every night and I know that they should not have been doing the things they were doing!