Howard Roofing & Home Improvements, Arnold MO

Howard Roofing & Home Improvements (HR&HI) was recommended to me by a friend. I couldn't be more pleased with their services. Our zip code was hit pretty hard with a hail storm. HR&HI's response throughout the entire process was phenomenal. The communication is excellent, the teams for each process were fantastic, the product recommendations, and the follow-up were amazing. If I sound overzealous it's because we haven't had good customer service with anything lately because of COVID this and COVID that.and it was such a joy to work with someone who actually cared about our home and any concerns that we had. Most of my concerns were interpreting the proposals between them and my insurance company. They explained everything to me. I was a little nervous about the whole process. Howard was there for us all the way. I called them based on a referral and it was an excellent referral.

From the very beginning of the process Darryl St. John was super knowledgeable with handling our storm damage claim with our insurance company! He fought for us to get every penny we deserved from them! He was always very responsive and returned calls and emails very quickly! The material selection process was smooth and he provided all samples we needed to re-do our entire exterior of our home! The crew in the field was excellent and communication was awesome from them! Our overall experience was perfection from start to finish and our home is better than ever! I highly recommend this company and more importantly the above and beyond communication and customer service Darryl provided us! Thank you!

Howard roofing was so courteous and professional they helped me pick a great color shingle and they were honest and open and so easy to work with. Their work is quality and they really did very well they helped us out in our time of need and I would absolutely recommend

Howard Home Improvement does outstanding work. They worked directly with our home owners' insurance. They stand by their work for the life of the work they've done. They're the standard by which I judge home repair.

Howard Roofing was recommended by my insurance company after my house was damaged in a hail storm. They were very responsive from the first call through the completion of the project. They worked with the insurance adjuster to make sure the damages were accurately identified. This included the need for a complete roof and gutter replacement. Once the insurance adjuster agreed to a settlement, Howard roofing moved rapidly to get my roof replaced and even installed a temporary patch to prevent the roof from leaking until the final roof was installed. They worked within the estimate amount and completed all of the work professionally and on time. They even completed their own final inspection and punch list items to ensure the job was done right. The cleanup was thorough. I highly recommend Howard Roofing for any roofing job.

Howard roofing was a phenomenal group to work with. Very professional and efficient! I highly recommend this company.

Wonderful to work with! We were dropped from our insurance carrier shortly after submitting a claim for hail damage. They worked diligently to get the estimate pushed through and the roof repaired in time for us to pick up with a new insurance carrier.
Roof inspectors were professional and knowledgeable. Workers were polite and cleaned up after themselves nicely. Thank you!

This company did what they said they would do when they said they would do it. This is my second experience with this company and I've been very pleased both times.

I was impressed with everyone and everything connected to Howard Roofing. From the first meeting with Brent Cooper until his last visit to pick up a final check was flawless. I would highly recommend Howard Roofing to everyone.

So we contacted this place on March 30th to have them send someone out to give us an estimate. April 13th the man named guy finally calls and says he'll be out later that day. He comes out let's us know what needs to be done and says we should receive a call or email with our quote. June 4th now and I have to call and ask the lady who answers their business phone number where are quote is and why we haven't received it yet she looks us up and apparently guy never gave them and info about our house since he was here. So she says he will call me and give me my quote. He calls finally 3 days later and says he'd be out to measure our roof guess he didn't do that the first time he was here like he should have and would give us our quote by end of week. We'll guess what guy it's been 2 weeks and still haven't heard from you. It's June 19th now. I'm fed up with this place they are so unorganized. I do not recommend this place unless you like your time wasted

The quality of the roof/skylight is great. The roof looks awesome. However, there seems to be an issue in communicating to their customers (unless this was just me). Initially I got my bid and picked out a color. I just assumed they would call me when the supplies came in to set up a date. The estimate says 30% down to schedule. However, on a Friday afternoon I just hear footsteps and banging on one end of the house. The supplies were being dropped off without anyone notifying me they were here. I assume based on supplies being dropped off that someone will call Monday to schedule a day for my roof replacement. Instead I'm woken up at 6: 20am on Monday by my doorbell and dog barking. A gentleman said that he was here to start the roof and if I needed my car, I should move it since the driveway would be blocked in. Since I work from home, I actually had to cancel virtual trainings I was setup to instruct that day because the sound of the roof was too loud. If I had been given a heads up that it was being done that day, I would've moved my meetings to another day ahead of time or arranged to work on campus. The roof was finished and no one knocked on the door to say they were done. Then a few days later I get a bill that is two thousand dollars more than my initial quote. It does say on the estimate that plywood replacement is $80 more per piece, but no one told me that day or called me later to tell me that they had to replace 27. A little bit of a notification on all these things above would've been nice instead of me finding out literally last minute. The quality of the roof is very nice, but there is room for improvement with the communication to customers.

Howard roofing did a outstanding job on our new roof. The guys where all professional and they cleaned up after they where done. I would use them again and recommend them.

Had unexpected storm damage to my siding. Howard Roofing did an amazing job! Went out of their way to offer samples and explain every step of the process. Very reasonable and honest! Love the outcome and 100%reccomend!

Brandon in Sales and the Admin staff were very responsive, pleasant and efficient. The roof is beautiful, excellent installation

Great experience from the initial mtg with Roger Nash. We appreciate the great service and how well they worked with our insurance.

This is the second time I have used them. Both times they did the job in a timely manner and did a great job cleaning up. Well satisfied.

Other than letting us know they were coming Howard Roofing, Roger, office staff and the installation crew did a great job!