Import Car Service, Springfield MO

I would give this business 10 stars if I could. Long story short I live in AR and paid another business to quote me fuel pump repair and timing components out the roof $5000 on my VW CC 4 motion. Then had my car towed to Import Car Services and they did the repair for less than $800 and car did not need what the other business quoted and had me back on the road in a day! I HIGHLY recommend any import service needed on your import car in Springfield or surrounding areas to Import Car Service. Don’t waste your time paying the other guys for a diagnostic test and give you false information. These guys are honest-hard working and knowledgeable when it comes to import cars.

Anyone driving an older German car knows it’s going to break. ICS is always there when I need them with great pricing and know how. They even had the car ready a couple days earlier than expected. A lot of places act like these cars are hard to work on and they’re a nuisance to justify charging you an arm and a leg but to ICS they seem like it’s just another day at the office and they’re happy to fix whatever you need. Only place I’ll ever take my bimmer.

Replaced front differential. Took approximately four weeks to repair because they ordered another part after the differential came in. Took the vehicle home, complained it was making a noise like a flat tire. Returned the car two months later (had surgery in the interim) because I was worried the differential fluid was leaking. They charged me $69 to tell me the fluid leak was from the oil change technician at Jiffy Lube not putting the pan on and the noise coming from the wheels was from needing a new part that connects to the differential. After inquiring why they didn’t tell me the issue when replacing their response was “ you only told me you wanted a new front differential”. Subpar for a total job with rental car for one month costing nearly $4000.

We were able to easily drop our vehicle off the night before. They got to it promptly the next day, letting us know the issues found and fixed them same day. We veers pleasantly surprised at the cost! Extremely reasonable! We will take both our cars here!

Took my car for repair was having my car overheating as well as power steering was leaking
, I also asked if they would take a look at my air conditioner since it was not blowing cold air, this is when my nightmare begins, first I was told to drop it off and they will call me too let me know what they found which was fine, Dave called said yes you need this to fix the overheating and this to fix the power steering leak and this to fix the air conditioner, so of course I said okay great then it will be 1300 and something dollars, so I said okay can't do all that at once but go ahead and fix the overheating problem and air-conditioning wand I will bring it back next week for the power steering stuff, then I got a call saying well your air conditioner needs a electric fan but your over heating is fix and since this Friday before the 4th I wanted my car so I paid them around 855.00 and left went home thinking my car was somewhat fixed as far as the overheating issue one day later drove to my daughter house which was around 15 min. Away and then my car overheats again, so I barely made it to her house, so I had a great time with my famy and had them follow me back to the shop to drop off my car that same night since it was still over heating, I was told oh well now it will be another 600.00 to fix the same problem I just paid for a day or so ago, They treated me as if I did something wrong and was very unprofessional, when I asked questions they actually talked me me like I'm some kind of idiot, and then some other issues happen to my car while in their Care, and they had the nerve to act as if I shouldn't ask about what happened to my car! I h then was told well we just won't fix it and come and get your car so long story short paid for a service repair that never happened. I will never take my car back there and would advise any woman to watch out, they will lie and cheat you out of your money and not repair your car! Beware!

These guys are the best mechanics i have ever experienced. We were in a tight spit while passing through Springfield and broke down the first shop didnt have time. Well ICS made time. They were great and get us informed through the entire process of getting my car fixed. Very professional and polite. Super clean office and restroom. I would recommend them to everyone in and around the Springfield area.

Not only did I get a botched engine replacement, but they attempted to put me behind six others after my parts arrived, before I had to tell them that this wasn't right. I didn't get 10 miles down the road before I had to get it towed back. Another week and I finally got it back. This time I made it about 30 miles before my engine was smoking and raddling. Towed it back to the shop just to wait some more before getting get it back again.this time the engine like kame on and said that the thermostat needed to be replaced. Would you look at that.something that was working isn't. The shop refuses to back there warranty and the shop owner yelled at me over the phone to come pick my car up. This was after he told me that I would need to pay him almost $850 for the thermostat that would coast me $220 anywhere else. Rude, not punctual, overcharged, unreliable. These people will not fallow threw on the warranty if it might put them out. DO NOT TRUST THESES PEOPLE TO DO GOOD WORK.

The folks at Import Car Service were fast and super friendly. Even though it was my first visit with this car, I could tell they had a lot of knowledge about the type. I will definitely be back!

Mike and team were quick to get me in, helped source the brakes I wanted (aftermarket performance), and installed them. Brakes were fully bedded when I picked the car up and don’t squeal. Saved me $$$ over dealer price. Thanks Mike!

By far the best service I’ve ever had, especially when it comes to automotive repair. Most mechanics will do anything they can to rip you off end make more money but not these guys. My husband and I are moving to Texas in two days and we had dropped off his car last week to have them check it out while we were out of town. His car was being weird and acting up in the same way it had a year ago but after clearing the codes, it ran just fine. When we had it dropped off, they fixed one other thing and were trying to figure out the other issue but couldn’t get the codes to come back up. We went in and picked it up today and immediately when my husband got in the car, it finally acted back up so they were able to look back at it and find the problem. I’m not sure if he is the owner but he’s the guy who always talked to us on the phone and was working in the front has the same car as my husband and immediately he told the mechanic to TAKE THE PART HE NEEDED TO REPLACE IN MY HUSBANDS CAR OUT OF HIS OWN PERSONAL CAR AND PUT IT IN MY HUSBANDS CAR! Wouldn’t accept taking any money from us for the part or the labor. These guys here are absolutely amazing. They go above and beyond.

I never take my car anywhere else but to Mike and the guys! They know what they are doing that’s for sure! Always timely and can’t beat the prices! Highly recommend

Brian and Mike are amazing-they’re fair, honest and do great work. This is the only place I’ll ever have my vehicles worked on and serviced.

Import Car Service has been the only mechanic for our BMW. The team balances a Competent and Knowledgeable Skill set With a fair price, all the while straddling that line of familiarity and professionalism that You are hard pressed to find at less authentic shops. They treat my wife with respect, which is Equally important to me.

Mike and his operation were great. I have a Jaguar and from out of town. He still got the suspension parts quickly and got me back on the road. Highly recommended! Cheers.

I don’t know hardly anything about cars but the guys here do a great job of explaining things and making sure everything runs smoothly. I wouldn’t go anywhere else

Everyone wants quality repairs at a fair price. At Import Car Service I found that and more. When one doesn't really know much about auto repair and mechanics, it is common to feel nervous, wondering if one is getting a fair diagnosis without unnecessary "add-on. " At Import Car Service I felt I found an honest shop that does good work. They also stand behind their work. These are the reasons I feel comfortable about calling Import Car Service my go-to repair shop for my Toyota Tacoma.

Very happy with the service and friendly staff. They got my vehicle in and out in a timely manner and fair price. Also, they reset a maintenance light that had come on from having the oil changed at a different location who forgot to reset said light. ICS reset the light for me at no charge.

After purchasing my VW I was referred to Import Car Service. Living my childhood with a mechanic for a father, I am well accustomed to what quality work looks like. My experience from the time I walk in to the shop to when I walk out I never experience any disapproval. Mike is always open to discussing possible options for my car and even offers alternate repairs to save money if my cars reliability is not at stake. The main motive is not to make money at Import. In my personal experience, the main motive is to appease customers and to create an atmosphere absent of doubt and cheating. I will be going to Import for the foreseeable future and Import is the very first recommendation I give to anyone who asks. This is a great shop being run by great people.

I take my car to these guys every time! I moved down south of Branson and I still drive my car up there to get work done.

Can’t beat there prices and knowledge! If your not taking your car here you’re losing money!