Independence Pediatrics / Lee’s summit pediatrics (Lee’s summit office of Independence pediatrics)

Down Hill.

This place used to be great. Post Covid it's been a terrible place. Daughter had ear infection. Dr. Prescribed ear drops. Ok. Cool. No antibiotics just drops. Tried. Kept getting worse. Went back. Dr made it sound like she had mastoiditis and we needed to get her to children's mercy to get iv antibiotics and a CT scan. Did it. It worked. But the scan came back negative. Nurse there said she should have had antibiotics prescribed the entire time. Now back with a stomach bug and fever. What do we need to do. Go get a scan done at children's mercy. Could be anything tho. Basically a shrug shoulder and a good luck. Children's mercy farm system double dipping insurance is how it feels.

The fact that you address the positive feed back and NOT the negative says it all. I have read so many posts stating the clinic used to be good but not now. How about you address that issue.

I’ve been going to Independence Pediatrics since I was a baby & I’ve never had an issue with any of the staff! The nurses are sweet, work in a timely effective manner & the providers are ABSOLUTELY amazing. They keep the office tidy & clean, & the walk-in times are great & I’m in & out of there in no time! Will definitely be recommending my friends to take their children here.

The site manager Dana has been so amazing, she’s been so helpful and supportive and she genuinely cares about your kiddo!
I appreciate her so much!

I give it a 2 because the receptionist team and doctors are amazing and helpful. However some members on the nurses team make it difficult. Answer their personal phones while in the room checking out my kids. 2 months ago I was supposed to receive a referral for my son. It never got put in. When issues like is come up I leave messages on the nurses line and never get a call back. I don't want to blame all the nurses as I don't know who listens to those messages. But again when a certain individual shows laziness and unprofessionalism and all my issues happen when she's our nurse.

My children have been going there from 6 weeks to now at almost 20. I have no complaints and would recommend this pediatrics office.

You could tell that all they cared about was making money and not your child. I no longer take my child here. The care was terrible

No respect for anybody’s time. 3rd visit, 3rd time in a row I’m waiting more than an hour after my appointment to see the doctor. The reception girls are always rude. Wouldn’t come back if I was paid to do so.

I was shocked how rude the front staff is. If I could give an office 0 stars I would. The doctors should be embarrassed to have these people representing them.

I would recommend NEVER bringing your child here. Our last experience was possible medical negligence. I brought my 3 yr old daughter in after a week of high fever and worsening upper respiratory symptoms and losing weight rapidly. We ended up seeing a male "provider" who is not listed in their staff on their website. He offered no treatment plan and was not concerned with her losing 2 pounds in a week. (she weighs 30 pounds) I pushed for any tests, covid or rsv. He told me that even if she did have RSV or Flu he would decline any treatment since she was a "healthy child". I pushed for him to at least test for RSV and he stated in front of my child that the test would be very painful and unnecessary. This obviously scared my toddler badly.
The nurse that took the rsv test did not swab her nasal cavity. Instead she swiped a drip of snot or saliva off of her lip. The test came back with a false negative. After another 3 days of illness we went elsewhere and received a positive RSV test and diagnosis of secondary infection.
This office will minimize your concerns and treat parents as if they don't know their own kids health. The nurses are not gentle with the kids. They make no attempt to explain procedures or shots and will manhandle your child in front of you. The provider scared my daughter unnecessarily, and offered medical advice that is outdated and disproven. At all appointments the front desk staff has been downright rude, and wait time is 30min to 2hrs past what you schedule. All of that seems inconsequential considering their actual medical negligence. Please go elsewhere if you can, I wish I had.

There are 2 great NP there, and Dr. Harris is great but he isn't there often. It's a revolving door of nurses, most have horrible bedside manner, they don't know their left from their right. They never have consistent answers. I had a NP lookup a rash on Google and misdiagnose it and had to go to CM to get it properly treated. We are switching offices. I have given SEVERAL complaints and they're never taken seriously and nothing comes from them. This office has went down hill so quickly. I have been going here since I was 3 and now my kids go here. Very disappointed.

Like our pediatrician but not how office is ran. Was charged for co-pay when insurance doesn't has one. Was told would get reimbursed and months later never have been. Don't answer phone or return messages.
Waited over 2 1/2 hours for appointment one time. Was supposed to go back to work and told them needed to reschedule and said I would be charge for cancelling with less than 24 hours noticed and would be 2 months before could get back in. Apparently okay to have someone wait that long past their scheduled time.
The LS office seems to be run much better.

Sam is an RN typically at the Lees Summit office. She is Amazing! Her bedside manner is impeccable, she is honest and upfront. And extremely helpful. Even followed up on her own to make sure I had recieve the information I needed. I have had less than favorable experiences with many member of the staff. But Sam is a one of a kind.

I been bringing my kids to this clinic for 15 years. Most of the doctors are great. If you need to talk to a nurse, you will never be able to reach one. Leaving voicemails is a joke because they will NEVER return your phone call.

I've been going here for 2 years now with both of my kids. Overall they are ok. But whenever I call the nurses line they never answer and they never call back even when I leave a message. They have been like this for two years.

By FAR the worst pediatric clinic I've ever brought my daughter in. Be ready to wait over 45 minutes for your kiddo to be seen.
Receptionists are extremely rude and disrespectful. In many occasions I've had to call the clinic because they always fail to send my daughter's prescription over to my pharmacy even when they say they will.

Unfortunately, my family overall experience at this location is been greatly bad.

Horrible experience! Did even say hello, how are you. Jumped to conclusions without meeting our kids yet. Spoke very rudely and we’re very abrupt. We’re very rough without warning when moving the kids. Extremely rough when giving shots, never seen anyone do them that way.