Jackson County Assessment Department, Independence MO

Be prepared to stand in line to be told that there are no more appointments for the day and to come back tomorrow.

Absolutely trash experience I hate going each year! Worst staff ever, no one has the answers and everyone is rude why did you pick the horrible job if your gonna hate it and everyone that comes in daily? Kids finish school or you’ll end up working here

Jackson County EXTORTION department.
I literally sat for 8hours 14mins today because I'm being billed/taxed on a vehicle that was stolen and cleared from my name in 2021.
Only in Jackson County can you be a victim of a crime then pay taxes years later for it. Thanks, Jackson County EXTORTION dept.
The receptionist is a rachet joke. Your "assessors" wanted a big Christmas bonus, so gotta love the 150% increased tax assessments.
NO BETTER THAN THE CRIMINALS THEY LOCK UP.
You arrest people for theft of a candy bar but you're bending your own citizens over and take every ounce of worth they have left.
Thank you, Jackson County, Mayor clown Lucas, and the EXTORTION department.

Went there for a tax waiver, checked in trough the Qless texting system at 8 and showed up when was almost my turn, after about 3 hours.
The process was soo smooth and the operator extremely kind an professional!

How is it? When you pay your property taxes online they charge you $12 just to process it
Jackson county is crooked and full of thieves the tax assessment office is the biggest thief in the county. No respect for anyone who works here or anything that you guys do

Ineffectual government. The employees are rude and unhelpful. Typical government services.

Expect lonnnnngggg wait times. We got there at 11am and stood in line for about 30 min just to talk to the receptionist and get a place reserved in line. Got on the list with 42 people ahead of us. They put us on a text system that updated us every 30 min with our status in line.

Do yourself a favor and get your place in line reserved early, then go run errands and make a day of it. We had about 4.5 hours of total wait time, but we went to Costco, got lunch, and walked around downtown to help pass time. When we got the text that there were only about 2 people ahead of us, we went back to the building and we’re helped. We had what we came for a little after 4pm.

Maybe we got lucky, but we didn’t interact with any rude staff. Everyone I dealt with was pleasant and helpful.

Just expect to have about a 4-5 hour wait. Go here on a day off. Run errands instead of just waiting there. Research the documents you need to bring to make things go smoothly. Get there earlier in the day since they fill up quick.

Sent to get a personal property tax waiver so that I can register my new vehicle. Was told by the guy at the front desk that I needed to text a number at 8 am to get a spot for an appointment. I tried for several days to text the number and every time it said “We are currently closed. ” My wife called and they informed her that they have not been doing the texting system for several months. Now my nine month pregnant wife has been waiting for over 4 hours outside in her car and they won’t let her in to use the restroom. Terrible customer service and no respect for the community that they are supposed to serve.

Cant get in to pay property tax. Closed for today too many people. The online is not working properly. Cant find the info etc. Need to fix it all. Lousy service

I have been attempting to obtain a personal property title affidavit from the assessors office, so after spending an hour waiting, I got incorrect information from the clerk who I was working with, so after a second visit in a single day to the DMV, I had to call the assessors office a second time, only to be disconnected. Now - for a 3rd time today, I have been told by the DMV to ask to speak to a supervisor to straighten out the affidavit issue. To say the least I have come to expect minimal effort from assessors office not to mention the fact that those that I have spoken with don't appear to have any idea what they are doing, meaning additional, multiple phone calls and trips to the local state office. Nothing like witnessing first hand how tax dollars are spent on inept, apathetic employees. Too bad this type service is not privatized.

I have had to take multiple days off attempting to obtain some tax waiver to get my car registered. The 1st day, I was turned away bc i did not get there at 8am to recieve a number and get my place in the queue. (Got there at 1030). My now second day off, i show up to a note on the door that the office is closed to observe Harriot Truman's birthday. There is NOTHING online to determine which days this place will just decide to not be open. Dont bother calling bc they wont answer the phone when they are open anyway. This has been a 3 month process so far and i now have to wait 6 more weeks before able to take, yet another, day off of work for this.

Terrible place with terrible service. Got denied at 3: 00 to be serviced and they close at 5: 00. They honestly need to be fired, retrained, or just shut down. What an awful experience.

They open at 8 but you need to get there by 7 or the line fills up for the day, bring a folding chair.

So some one showed up at my house today so I will assume from this office 2 people in safety vest. They went to side of my house and to my front door. We work through the daytime. Nothing left behind to state there business

Rude understaffed. Your tax payer dollars not at work. Even using qless system be prepared to wait all day.

I had a pretty good experience, text the number they provide to obtain your place in line, and they will keep you updated. I texted at 8am and was seen just before 10. Pretty efficient.

Tyler approached my house measuring When I opened the door to question him he was rude and condescending. I was home alone at the time and felt I had the right to ask him what was going on. Find better ways to update your new systems.

Got here at just before 9am to pay sales tax on new car. I thought I would have plenty of time as I did not need to be at work until 1pm. Wrong. After nearly four hours, there were still 17 people ahead of me, so I had to leave. I will have to come back on a day where I have absolutely no other obligations because apparently this is an all day thing here. Extremely frustrating.