James River Ford, Ozark MO

I would recommend James River Ford 100% The customer service is amazing! Tyler was amazing when we purchased our car If you want friendly service and smiling face this is your place! Kudos to all!

Brett was the salesmen that helped me find the exact Bronco Sport I was looking for! He was so much fun and informative through out the whole process if you're at James River ask for Brett

Had a few little issues at the beginning the salesman Tyler was bad enough to call me and apologize definitely five star for this company. They got on top of it to get things fixed and same to the salesman Tyler for being man enough to apologize and admit he let things slip class definitely buy again.

Jose Violante was very helpful and informative on the process of buying a car. He helped me get into a new suv I would definitely recommend him to anyone looking to to buy a vehicle!

They don't check their used vehicles before getting them on the lot. If I wanted something with tons of issues I would go to any random car lot in the area. Go to Corwin and get a vehicle that has had multiple things checked. I've bought a few vehicles from them with issues. If you take something in they just reset everything and don't actually fix the issue. Bought two trucks both with issues right after leaving. One had a ton of problems and we took it to a different shop. We had taken it in before a different Ford shop to just get it checked over and maintenance and boom tons of problems. So it's been in the shop most of the time we have had it. These were issues the other shop had found and weren't even looking for them. Just imagine if James River would really check them over. The other truck screen wouldn't function hardly. Took it in and and they really just seem to act like we're overreacting. Reset it. It worked somewhat halfway after that but still doesn't work even close to correctly. At this point we don't even want to deal with them. They probably just want our warranty to kick in so we can pay a deductible. Yeah we should have to pay because a shop can't even take time to check it over. We'll they won't see our business again and I will be sure people in the area know our experience. They do not care after you sign those papers. Go elsewhere.

Edit to reply: we will be calling. We did tell the salesman. Also the record of sales would be last name Maldonado. I'm sure you will find the sales. We have plenty of feedback.

Great service they went above and beyond. I felt like I was in the drivers seat the whole time. And my repair came back cheaper than quoted, which feels like they have my interest at heart and not just their pocket books.

Best car buying experience we’ve had in many years. Efficient, quick, thorough and comprehensive. Salesman knew his product and enlightened us about all the features. Finance person was likewise on top of everything. I’d highly recommend James River Ford to anyone anticipating a new or used vehicle. Prices are fair and inventory is great. This is the first dealership I’ll go to when I need to purchase another vehicle.

A great place to buy a car! You can trust Ford. I love the Ford Expedition Max. It provides extra cargo room and a beautiful ride.

I live right next to James River Ford so I thought I would give them a chance because I see their inventory everyday and liked what I was seeing. I worked with Brett and he found a Kia Optima that was right in my budget while still being waaay cooler than I ever thought I could afford. I did my due diligence and visited other dealers but couldn't find a better deal or experience than I had at James River Ford. Brett heard what little concerns I had and after driving it for a day long trial period I was happy to go forward with the purchase. Great deals, great guys, and great experience at James River Ford.

We found the vehicle we were looking for. The buying experience was easy, friendly & actually enjoyable. Thank you Brett Williams for helping us buy our Lincoln Nautilus!

Called ahead to get a new key and fob programmed for my truck, they said they had it in stock. Waited in the trailer for an hour, they didn’t have it.

I’ve been next to go in the shop for 8 weeks. I’ve been in the bay for week. All for a 6 hour job …. I’ve learned my lesson amd will never use them again.

10 out of 10 don't recommend, buying the truck okay. Sure.dealing with the business office has been the single worst experience my husband and I have EVER been through. From doubling our tax amount, including that in our loan, making our payment almost $200 more than it should have been. That is just one small piece of the problem and they've wasted more than enough of my time so I won't be wasting anymore of it here but just pay attention when it comes to your payment and what is being charged.

Sales team was very patient and understanding with our situation.
The finance officer was especially great to us, getting us the best interest rate available

The detail job on my vehicle was horrible. Food under the seats, we had to take seats out and clean it ourselves. Car was out of alignment and we had to spend $300.00 to fix and now have to put brakes on it. Their multi point inspection was useless. Would not recommend buying from them.

Melissa in the service department did a fantastic job! She understood my need and got me in as soon as possible. Besides the repair, she set me up for an oil change and asked if I would also like my tires rotated, which I had not thought of. She said they suggest customers rotate their tires with every oil change so I thought that was a good idea!
When I arrived she told me about a recall on the powertrain control module and offered to reprogram that which might take up to 5 hours…so i decided to have it all done. It turned out that it only took 2 hours total, which was a total Blessing!
I am very pleased with the service I got! And most of it was under warranty so I only had to pay $97 for the oil change & tire rotation! A great experience!

Had a great experience. They were very friendly and got the job done quickly. They explained to me everything in full detail.

Aaron Robirds and Tyler Nation were awesome to work with, made the process simple and easy! 5/5, would recommend to anyone!

I had a great experience with salesman Blake Schamma. I was having a hard time because it was a want not a need. Blake talked me through the pros and cons without pressuring me. He found me what I wanted and worked with me till we could get me comfortables with numbers.