Jay Wolfe Body Shop, Kansas City MO

Take your car to someone who can actually diagnose AND FIX the problem. I took my car to Jay Wolf for body/undercarriage damage after an unfortunate encounter with a deer. The process itself of getting the car fixed took months, and a significant amount of calling on my end to get any kind of update on what was happening. After getting my car back I recognized some issues which I brought to the attention of Jay Wolf. Their answer to this was to inform me that they only specialize in body work and don't have a mechanic to evaluate these problems. Which begs the questions, who did the undercarriage work on the car which required replacing some mechanical components? They're "pretty sure" its not what they replaced, but they can't tell me for sure because they didn't even test their work before giving my car back. I'm now tasked with taking my car somewhere else to determine the problem.

Took them nearly 4 weeks to finish, but they were about as upfront as they can be the whole time about it. I thought they did a great job on the car and Vinny took time to explain everything to me and answer all my questions

They did a great job fixing my car in a reasonable amount of time.
The staff was very friendly and professional.
Thank you for a good experience.

Not only did it take them THREE months to fix my car after being told they would get to it “soon”. I am currently sitting stranded on the side of the interstate having my safety pit in danger TWICE because of them. My “fixed” car first had pieces missing from the gear shift which I was told could be “mailed to me because it’s a two dollar piece and you can pop it in yourself”. Then after getting on the road I realized my hood wasn’t latched properly and could have flown up if I had gotten on the interstate that way. Then two minutes into my drive on the interstate my car sputtered- sounded awful and wouldn’t go above 40mph. So I am stranded, waiting for a tow truck and get a call from Rick giving excuses as to why it isn’t their fault- no responsibility taken and that it was “driven exclusively” as though it was my fault it happened. If I could give zero stars to review Jay Wolfe I would.