Kansas City VA Medical Center

The Kansas City VA Medical Center (KCVA) is a 157-bed tertiary care facility having academic affiliations with the University of Kansas and the University of Missouri - Kansas City. With over 1,400 staff and 6 regional Community Based Outpatient Clinics (CBOC), KCVA operates on an annual budget in excess of $200,000,000. KCVA proudly served over 44,000 veteran patients with nearly 500,000 outpatient visits and 6,880 inpatient discharges.

Parking can be rough at times and the elevators are always a bit iffy, but the staff are excellent. I've never been in a hospital where everyone is so friendly. Everyone is smiling and saying hi. Employees don't just give vague directions to an office, but will actually walk you to where you need to go. It's quite obvious everyone cares deeply about veterans and works hard to meet the needs of vets and their families. If parking was a bit easier and the elevators weren't so scary, this would be a 5 star facility.

I had an emergency, was transferred there in the middle of the morning. I was in the MICU for 4days with the best care anybody could get, by far. From the care team of five doctors, then you have the other half that is the Nurses who were so kind and helpful to me and my family. But also the others came in they all were Great. They all went far and beyond with the care they gave me. Everyone in that Hospital deserves aa big thank you

Attending a nuclear stress test and a CT all in one day. Nuclear and cardio were very responsive professional and actually worked w radiology to co-ordinate the CT scan to minimize wait times. Excellent

Spent weeks trying to get my guts up to go in then ER doctor runs me off before they could even check me out. Now I have nowhere to turn. I know now why so many vets make that choice. Thanks for nothing VA. Everyone else was grear.

Short staffed. Waiting lines are worse than actually being in the military. You are more likely to die in the waiting room than be seen by a doctor within a reasonable amount of hours.

My father had a serious illness and we brought him to the ER for treatment. They immediately received him and got him into a room during the week, mid-morning. The level of care was excellent in the ER. He transitioned into the main hospital in a room for the remainder of his stay on the 8th floor. I would like to recognize April, Jessica, Oliseka, Flo, James, and several other RN's who tended to his care. Their dedication and care was just outstanding. Also, Dr. Lanka, Dr. Carlson, and Dr. Moyer, provided excellent care and informed us along the way as to his progress. Thanks to Chaplain Dan too. Our social worker, Lisa, was very helpful in getting us setup with post-hospital care. The staff is conscientious about a clean room and clean practices in their care, as well. Hospital food is hospital food, but I will say that the pot roast and mashed potatoes and gravy and carrots got a nice review by my father. I can't say enough good things about the VA hospital and their level of care for our veterans.

2.5 hour wait time to be seen in the EMERGENCY room. Don’t waste your time with this place, go to Leavenworth or the Honnor Annex.

Took my Dad to the Emergency Room. He's absolutely hates hospitals. They were so wonderful here! It was a great experience. The doctor had my Dad cracking up, everything moved at a fast pace, everyone was friendly. It was incredible. Got my Dad feeling a lot better about getting care.

I was scheduled for a VA Video appointment at 2 pm today. I was on line with the nurse waiting for primary to come on and then I was told she was having difficultly connecting. After many calls from me to VA Kansas City Medical Center I wasn’t able to successfully contact with anyone who could help me. I have waited one month to speak with them because I having trouble falling backwards injuring back and shoulder. Last week I fell again. At 4 pm I went down to eat dinner served at me independent living facility. Returning after dinner I had NO messages or email fallow up messages. I can’t believe the lack of medical care are NO RESPONSE FROM THE PRIMARY

Last year I was scheduled for a surgery. I get to a bed, get hooked up, they took blood, anesthesiologist walks in and briefs me, then a doctor walks in and say I’m going under soon.

2 minutes before the nurse gets ready to wheel me back, they find out they don’t have the supplies to perform the surgery. I was there for 3 hours before they new they did not have the supplies. I question the level of competency this VA has. I was sent home with a “sorry. ” Not only that I was not contacted back when they eventually received the supplies. It took 8 months for me to finally get the surgery.

Gotta love the VA.

The staff at the VA are almost always nice & helpful, but anyone who deals with any part of the VA knows they are absurdly underfunded and in many ways that tends to show also no matter how hard the doctors and other people working there try.

The pharmacy is never a fast experience. Even when picking up a pre made shot. They verified it was in stock and still made me wait over an hour and 20 minutes. It shouldn’t take an hour to grab it out of the fridge and bag it.

Had swelling of hands and could never get a call through to schedule an appointment. Wound up paying out of pocket at a regular hospital. Thanks for your non service VA. Answer the darn phones.

Slow processing of prescriptions. Sub standard customer service. Reps who do not have answers to questions when asked.

I went in to pick up some meds this morning and saw this poster by the front door. Every time I come to the VA I see something that makes me proud to have their support. Thanks for all that you do for us!

Prescription refill late/not refilled at all on MANY MANY MANY occasions. Problem is with the doctors not the pharmacy. I call in my prescription, and the doc has to approve it but often times my refill request gets completely over looked. Which means I go with out my medication and have to call repeatedly and deal with rude receptionists to get them to approve the refill.
Unacceptable and unsatisfactory.

I hear really bad things about VA hospitals, but they exceeded my expectations when I went there to discuss a family member. It’s a large hospital, but everyone was helpful. Very impressed!