Karla A Steckel - State Farm Insurance Agent, Buffalo MO

Great people they go out of their way to make sure you are taken care of, I would recommend their services to everyone. Thx

With Karla over a year 2021-2022. Had simple account-2 vehicles and homeowners. Generally took them 2-3 weeks to complete any basic task (adding/removing), with 1-2 calls a week by me for status. Eventually took to driving to office due to poor/no communication bc if I didn't check they didn't do anything. Always playing phone tag. Never given call back when promised. Several times delayed over a month for changes. Couldn't proceed with other DMV, legal stuff. Every excuse. "your agent is part time I can't look at your account come back on Tues next week. " "Nothing's been done bc your agent is out with a broken leg. " " We replaced office carpet. " "It's the new girl's fault. " Solitary events used to explain a years worth of unbroken poor service. One example of service is they put wrong closing date for house, lost? /didn't do the insurance paperwork. Ignored our loan officer's increasingly urgent phone calls and emails. Then blamed his office for last minute scramble when he had ME call. After many months of running all the follow-up on my own account I wondered why I was paying someone. I wanted to know if the fault was employees or the system. So when I was called unexpectedly back, by my agent, I began asking how accounts work, "are you able to leave notes on accounts so someone can pick up where you leave off? " "Does whole office get text when I send to this number? " Was having a calm conversation with agent but apparently asking dangerous questions, when passed off to Karla herself. I have done account management, I recognize the "placate a high maint customer" move. When I presented time tables of events for months of bungled requests she wanted to quibble ex. "well it was actually 2 weeks 5 days before you got a response for that one, not about 3 weeks. " As if technicalities discredited my assertion their service to me was appalling. To many examples of no/poor communication she gave me home phone of gal running my account so I could call her on weekends. I refused. "Are there not enough business hours that stuff can get done in timely manner during them? I am not harassing some poor employee when she is at dinner with family ect. This is not a solution. " In the end I left Karla's location. It took a week of struggle "in house" to transfer 2 cars and a homeowners. And I asked in person, and had a motivated agent from Dylan's trying to get them to do something. I am still with State Farm. I can now say, been very pleased with Dylan Fletcher and his office staff after being with them over a year! Requests completed same day, if agent not available someone else assists or agent calls back within the hour. Never takes more than day and half. Exemplary service. They deserve a massive shout out.

Karla and Teresa were extremely helpful with helping me get the right life insurance policy set up. From explaining every detail about each different policy to which one would work best for myself and what I could do in the future. Highly recommend!

State Farm has been a great insurance company for me! Kelly has always made sure that I am getting the best discounts and coverage for my car and renters policy. I am so thankful for the small town caring atmosphere!

I came in today to get some quotes and Macy Daugherty was all dressed up in an ugly sweater and sent me in the right direction! Love this office and all that work at it!

Theresea was very helpful, patient, kind and State farm is cheapest I have found. So thankful I made the switch.

This place is amazing! They always make sure you are taken care of and go above and beyond.

I’ve had my insurance with Karla for many years and have never had any issues or problems she always has time to answer any questions that I have

Her office always does an amazing job they go beyond what they need to do Love doing business there

I had a great communication with Teresa Wise while get all our insurance set up from Auto Home and Business

I recently became a State Farm customer, they have provided the best service and great prices!

Maybe it's just this generation of lack of respect for customers. I spoke with a mayse this morning. At the end of the conversation I say to her "thank you very much" and she replies back with "yep" after I gave all my personal information I have to trust someone like that to hopefully handle it with out lossing it or losing it from her desk to the next person desk there more that went on during the conversation of such lack of knowledge and respect it's too much to put here

We have been clients for years and are very happy with everyone that works at that office and they save me money.

I'm glad I stuck with State Farm after my move. Teresa was so helpful and cheerful. Looked for the best coverage at an affordable price and took the time to explain. Not something I had with my last office.

I had the best experience with this office! When i walked in for my appointment i was greated by everyone in the office. I was taken care of quickly, answered all my questions and offered good information! I would highly suggest this office for your insurance needs! Way to go gals! Thank you so much! I have my insurance close to home! Thanks again!

It is always great working with your team! You took care of all of our needs! Thanks so much!