Kathy Industrial Heating & Cooling, St. Louis MO

I'm really disappointed in how this company handled our issues with their installment of a new air condition/hvac system/and water heater. We found out no permits were received to do the work, they shoddily cut into beams within the wall to create space for the air filter (without asking), improperly sealed the gas line causing a dangerous gas leak, repeatedly dodged calls when we called about the work, and more!

I've had years of working in customer service, and I would never EVER hang up on a customer. Yet, my boyfriend and I were both hung up on by Kathy Reps multiple times.

My boyfriend was having trouble staying connected with anyone from the company, so I decided to call. Once I told the representative from Kathy why I was calling, I was put on hold for 9 minutes. The representative returned but suddenly couldn't hear me and hung up.

Again, I would never recommend this company. They could have tried to rectify the situation by returning and reinspecting the work and fixing the problems they created. I guess that was something that never dawned on them.

Absolutely avoid this contracting company.
I hired them to replace my HVAC system and Hot Water heater.
They cut my gas line and did not properly seal it causing a gas leak in my apartment that required Spire emergency services to fix.
Instillation was not properly completed (the HVAC unit wasn't even screwed down) and required a second contract company to come complete work
Called STL county and they failed to pull permits to even do the work.
After contacting them multiple times to correct the mistakes they have stopped responding and will not return calls