Lowe's Home Improvement, Kansas City MO

They had stuff I needed and they don't support Trump. Not like the worthless home Depot

Purchased refrigerator and washer but was never delivered. That was October of last year. Items were restocked but I am still paying for them.

I don’t care what anyone says. I love Lowe’s. They always have what I need. I’ve been a craftsman tool man my whole life picked it up from my dad. That’s great that they sell it now.

Lowes as a whole organization are completely disorganized and poorly managed.
This store is no different. They make it really hard to want to do business when every time you make large purchases, the process of picking them up always takes forever, and 9 times out of 10, something is either broke or wrong.

EDIT: All my mom wanted, was an apology and for them to file a claim so that this doesn't happen in the future with another customer. No one came to her, she had to walk to the front. They didn't give her an apology, told her it was her fault for wearing sandals, and refused to file a claim. Telling me to contact your national customer support number, to go through the motions of hearing an apology, is not enough to get us to be customer's again. The lack of empathy from any single worker/manager at that store is frustrating and me calling a number is generic. Do better. If you're on the fence of going to Lowe's over any other home improvement store, just go to the other one. At least you won't get injured there.

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I am writing this for my mom, who doesn’t want to pursue any legal action unless she requires surgery. I am fuming because she is a first generation immigrant who has lived in America for decades, and the treatment she has received is NOT okay for any single person to have received. She is also on blood thinners and anytime she bleeds, it is SCARY and life threatening.

Earlier today, she went to Lowe’s. She was near the floor trim aisle. There are TWO layers, so the photos I’m sending isn’t justice. She was not touching these floor trims, but even if she was, they should not be falling so easily on customers. She was shopping around, and the floor trim fell on her foot, and she screamed because it hurt so badly. A floor associate asked what was happening, my mom explained what happened and then asked to speak to a manager. The associate then left and for several minutes my mom waited for no one to come to her. She then asked another associate and they TOLD her to go to the front desk to speak to a manager when she is in pain. She then painfully went to the front desk and the manager REFUSED to write an accident report, and told her she shouldn’t wear sandals. No apology or anything. She is a customer…. There are no rules for customers that state you must wear closed toed shoes.

I am frustrated because this is a corporate store and no claim is being filed. This is NOT okay and we will never be shopping here again. Please, go to Home Depot.

Went in, took forever to get help. Then when I went in to get what they said they had online, the guy helping me just told me it's not in and sometimes just like that then walked away. Oh well I guess

Came in the store knew what I wanted, found it, and checked out at the self-service, done. There were no long lines at the time I was there
Quick and easy.

Love the staff, prices, clean store, friendly environment. Go here often for shopping and/or dog training and I love it.

Update. 5/31/23
This Memorial Day sales I seen Home Depot has a propane 3 burner for $99. Then I seen academy sports different brand for $99. I thought, let's check out Lowe's because that's where I go.yet no sale. Disappointed. Iv been also wanting patio furniture and seen home Depot had a bench for $40. Lowe's has one for $140.maybe I should start going to home Depot

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I prefer Lowe's over Home Depot. Sure they don't have Milwaukee tools. But I'm not a fan boy. So that's ok. Also easier to get a credit card here then Home Depot.

Came in for a sickle and weed cutter so I could mow the lawn the good ol fashion way with a decent workout. Friendly associates at Lowe's spotted my confusion and took me to the correct aisle. 5mins flat I love Lowe's!

This Lowe's is always clean, always has what I need in stock, an associate is always nearby and they are always helpful and kind, checkout is fast and stress-free every single time. Never disappointed!

The Kansas City Lowes Delivery Service are dishonest, lairs, and deceitful. I was to have a dyer delivered today only to be left a message claiming they showed up at my house when they didn't. I called and was told that the time frame they gave me which was 5-9pm was a mistake, and they can't deliver past 8pm. I waited all day for them to show up. Now they tell me I have to wait another 7 days for my delivery because they lied about coming to my house. The worst customer service I've experienced in forty years. My recommendation is go to another place to buy something that doesn't use lying deceitful delivery services. I have reported them to the BBB of Greater Kansas City, and KCTV5. I've also filed a formal complaint with Corp. Lowes. I don't expect any results but if it helps hold them accountable it was worth a try.

The last few times I've been in there they have not had their cash registers open. You have to go through self check out and I don't want to do that. I may not go back again.