Mallinson Vineyard and Hall, Sugar Creek MO

If you want your family and guests to be treated the way guests at a wedding should be, this is not the place for you. I witnessed the “event coordinator” represent the establishment in the worst way possible by yelling at the bride’s grandmother only because she was trying to go to the basement where food and drinks were actually being served. It was so bad, my husband had to step in and help the woman. I honestly had no idea who she even was and was astounded to find that she was the event coordinator for the wedding. I’ve seen better customer service skills from someone in a fast food drive through. They promised patio heaters as it was a late fall outdoor wedding and reception and they failed to provide them. It was 45 degrees outside. The bride also purchased the beer and wine package and the bartenders were charging guests for those drinks! I am all about supporting local businesses, but please understand that this venue’s owner promised the bride many things that
1) she paid for and didn’t receive and
2) a refund because the service was so bad. She has not received ANY of those promised

We attended a wedding at Mallinson in October. The wedding coordinator, Michelle, was the rudest person I’ve ever encountered. She was so rude to the brides 90 year old grandma a guest had to step in, and she grabbed a guest’s child by the arm and swung him around so hard the mother had to step in. She made the entire weekend hard for the bride and groom, didn’t abide by the contract, and all around made it miserable for everyone involved and the guests. Guests were charged for the beer and wine, which were supposed to be included, and then the coordinator still handed the bride a bar tab. We contacted the owner, Matt, regarding this, and all he was worried about was bad reviews being left, not making things right. In fact, the contract states the bride will get her deposit back within 30 days and has kept contacting the owner with zero response, so he is in breach of contract. Not only did he breach the contract regarding the deposit, but breached many aspects of it during the wedding weekend, and was so unprofessional he didn’t even show up for the rehearsal. Matt, Michelle, and Mallinson will either take this review down like they did the others, or say this is inaccurate, but if you’re considering having a wedding there I would highly encourage you to reach out to me. We have the texts, emails, and contracts to prove all. Don’t put yourself, your wedding party, or your guests through this!

I want to start by saying that the area was absolutely beautiful for an outdoor, fall wedding….

But the way the event coordinator, Michelle, handled the event I attended in October was some of the worst “customer service” I have ever seen.

I arrived to do hair in the morning and heard multiple stories throughout this time of incidents with Michelle.
I was hoping these were isolated incidents. Unfortunately, this was not the case….

Michelle physically shoved my 4 year old! We were waiting in line for food, right outside the door and as the line moved my son began to walk inside. As I was reaching for his shoulder to ask him hold on, a lady grabbed him by both arms and pushed him back hard enough that I had to steady him. Before my husband could even react, I told her to never put her hands on my child again. The lady became hateful, with a passive aggressive apology. I informed her I didn’t appreciate her tone. She then stated “that’s a first”.

I just want to bring attention to the fact that SHE PHYSICALLY PUSHED MY 4 YEAR OLD! She didn’t even give me time to tell him to hold on!

I also personally witnessed Michelle watch the photographer begin to collect equipment from down where the ceremony was held. Michelle then closed the gate. A member of the wedding party opened the gate, helping the photographer. Michelle proceeded to lock the gate, forcing the photographer to walk completely around to collect the rest. She literally refused to just wait. This was before the reception. There was absolutely no rush!

I am completely disgusted with the encounters I witnessed and heard about!

Their wine tastings are very well priced and the wine itself? AMAZING. They had us try their wine slush with Louisburg cider and it was THE BEST. Highly recommend stopping by!

Excellent Missouri wines, wine tasting on Saturday afternoons go check it out!

First time here. I came for my friend's baby shower. The space was nice and clean. I was however confused as to why we had to go to another building to get drinks.especially when there was a full bar in the basement of the space we were using. I didn't even get to try the wine as the line for drinks was pretty long. There was only one person serving drinks. I feel like she was overwhelmed with the amount of ppl. I can see the appeal for a wedding venue. Very beautiful landscape. Not sure I would visit this place as a winery.