Massage Envy, Clayton MO

This location use to be my favorite until 22. I had gotten an massage with the lights on. I instantly cancelled my appointment. I tried again this year. They have taken two payments out and never called to confirmed my appointments. I call to cancel my membership due to finances and timing issues. They gave me many excuses and re-bubbles. They were find with just taking my payments but telling me that I need make two more monthly payments. I never signed anything. I was told that I can cancel at anytime.unstable management. Do go here.

I have been coming to JP for a while now and every experience with her has been exceptional! Keep up the exceptional work JP

Over the years I’ve been back and forth with this place and they are just a chain with bad policies meant to take your money. I’ve had them offer services they can’t deliver on and then to add insult to injury they hold you to a 60 day Policy once you cancel. Stay away from this company. Go to a private therapist and support small businesses. This place isn’t worth it!

This location likes to play games. We were experiencing very bad weather and floods in St. Louis. This particular day, we had a massage set up. I made contact with them just to let them know that we had a flood outside of our house, and it was very hard to maneuver through the water. They told me if I did not show up to my appointment that they would charge me and my wife. So me and my wife made attempt to make it to this appointment. We made it there five minutes before our massage time. They had one person in the building who is running the front Desk. She told me that none of the masseuse were able to make it into work due to the inclement weather. This really hurt our feelings. I was told that they will give us a free massage due to our troubles. We received a phone call the next day telling us that the masseuse was there and they were not going to give us a free massage. Make sure you get everything written on paper if they offer you something. We don’t plan on returning to this location ever again. Clayton, Missouri location

JP gives the best massages! She is attentive and customizes my massages based on my needs every visit. I’ve booked with her at different times of the day and I must say she’s consistent, no matter if I’m the first appointment or later in the day.

I highly recommend booking with her.

I have been working with JP for a few months at this location. She is the best massage therapist I ever had. JP is very knowledgeable in both Chinese and western massage therapy. The most important part is that she listens to my concerns and tries very hard to help me to relieve the pain and cure my discomfort. She helped me a lot with my back pain and shoulder pain. I truly appreciate her professionalism and commitment to her clients.

There is no better massage therapist than JP. She is incredibly professional and her massages are therapeutic yet relaxing. I have been getting massages for years and her technique is second to none!

JP is the best masseuse I have ever met, she is not only considerate and gentle to the guests, but also cares about the physical condition of the guests, and then gives the most accurate and effective massage. I had numbness in my fingers for 2 years, and orthopedic doctors and physiotherapists couldn't fix it. JP gave me a massage for 2 months and I felt 70% better. JP is indeed a massage therapist with many years of experience in massage, and she has also been an excellent massage teacher in China. I hope JP can continue to use her strengths and continue to show her best massage skills in the massage industry!

Front desk people are really friendly. First time getting a massage and I loved it my massue was a lady named Ty and her massage was excellent. I do plan on coming back.

Do not EVER get an subscription with massage envy. I paid for 7 months Never used them. Made a transfer once. An I made an appointment I couldn’t attend after booking. That two, Out of 7. But When I called an asked how many massages I had they told me that I had missed appointments I never booked. So that’s just over $150 down the drain. Then the guy I talked to was very rude when I asked how do I have no show When I never booked. I paid for 7 months booked one time but somehow they tell me I used 5. Be careful out there

Review for Janice. JP is excellent therapist. She is the reason I patronize this particular location. Her skills and professionalism are unmatched. I will continue to see her as often as possible. Kudos to your establishment.

Ive been coming to this location for a few years.all the therapists are skilled, but my time with JP has been incredible. She has over 30 years experience in eastern medical massage, and her expertise is unmatched. She's been working with me to heal a stubborn thumb issue that the hand doctors couldn't fix and I have regained much of my mobility and I am 90 percent pain free now. JP loves her clients and truly wants us to heal, and has the ability to help us do just that. Thanks JP!

I was about to close my monthly membership last month until I had a massage from JP. She is the best massage therapist I have every had anywhere. It’s no wonder she is booked full. You have to book her out almost a month in advance. Highly recommend.

JP is a terrific massage therapist. She listens and understands what I need. When I leave I always feel much better. I highly recommend her services.

JP is amazing, i appreciate the time she takes out to make sure im relaxed and i feel comfortable!

Edited: I am a therapist here at this location and I just love my facials by heather she is gentle with the face and in explaining the steps after a chemical peel. I’ve had very good massages from Kendra Isabella jp and Margo I still plan to try other therapist out to see their skill set and would definitely go to all the people I named above. I recently had a massage by Peter and it was great I loved it he is also a therapist that is good at this location.

If you want to get a massage therapist whose going to listen to exactly what you’re in need of a take the time to make sure you’re relaxed and feel as if you’re floating on a cloud then Ty is the person from the time I first walked to the back until the time I left she made sure my experience here was worth it and let me just say wherever she’s working I’m there definitely 10/10

I had a wonderful massage with Ty today. She listened to where I needed work and even found areas I didn’t know about. Left feeling terrific!

Scheduled a massage for my birthday, got canceled 3hrs before the appt. Rescheduled for the next day, got canceled 2hrs before the appt. I'm not coming back to this location. This was 2 days in a row and they said they called but all I received BOTH days were text messages. Literally the only reason I'm trying to use massage envy is because I have a gift card, but it looks that will rot away in my wallet.