Massage Envy, Cottleville MO

Great customer service and the massage was wonderful! So good we signed up for monthly massages!

I go twice a month for a massage with Victoria and adleast once a month for facial with Jasmine all of the staff are very personable and professional. The location is always clean the waiting area is inviting I enjoy all of my visits thus far there

For the second time in less than 2 months, I’ve had a scheduled massage (months in advance). When I arrived Massage Envy Cottleville they did NOT have me scheduled. In late October they rescheduled me with a complimentary massage. This time Lacey did not apologize and acted like since something was not showing in their system, that it was not their fault. I’ve worked in the service industry, for 5 star hotels, and award-winning JD Power Customer Service teams. This is a lesson on what NOT to do. It is also very disrespectful of my time and energy, giving me the exact opposite of calmness and relaxation. I’ve been a customer for approximately two decades. They suggested a possible massage for tomorrow, but (1) I would need to rearrange my schedule and (2) did not know if it would be complimentary. Keep in mind, it is not as if I randomly show up at businesses when I do not have an appointment. Looks like it’s time to move on. Too bad, really liked my massage therapist who will suffer the consequences. Prior therapists there have shared their discontent with the front office staff / owner. PS. Previously I’ve left messages with this location that were not delivered. Sub-par…starts with the management.

The manager Kim finally called me at home, hours later and apologized. That is the right thing to do. Thankful for that. She rescheduled a complimentary massage. I’m had to change my schedule to make it work. Generally my massage lady Patricia is very good and has it noted on my chart the areas NOT to massage, but she put pressure on the double spinal tap area where it was painful! We’ve discussed this in the past. Then Pat proceeded to massage it again! I told her to leave it alone! Wow! Hard to believe…disappointed.

Jasmine is great! She always explains the products and makes sure I’m always comfortable! She is the reason I keep coming back

Neck and shoulder tension was relieved. Full body massage needed year round!
Crazy holiday tension.

Totally professional. Asked me constantly if she was giving attention to pain areas. Julie was the best!

I had the best experience with Sharon today! She was very knowledgeable and was able to reduce the knot in my neck! I will be back!

Heather was great. She listened to what I said and focused on the areas that needed extra attention. I'd recommend her to anyone wanting a massage.

I love going into Massage Envy in Cottleville. The ladies at the front desk are always so friendly and knowledgeable, and CARRIE is the best! She is extremely good at what she does and knows her products well. She even wrote down, step by step what I needed to do after my chemical peel. Great job ladies!

Louann and Pat always do an excellent massage.
Just wish it wasn't so hard to get an appointment with them.

Always friendly and willing to accommodate to your needs. LuAnn was very thorough and explained everything she was doing during the massage. She concentrated on my scalp and really focused on the area where I have headaches.

I would like to shout out Carrie, a Esthetician at Massage Envy in Cottleville. Carrie is very professional and she does a great job on my face, shoulds and arm. Thank you Carrie!

Still searching for the perfect therapist. Atmosphere is a little churn and burn and not very relaxing.

Pat is the best message therapy person I have ever had. I don't want to say more as she is already hard to get an appointment with because she is so good. All I can say is I have been able to get two massages with Pat because the scheduling staff called me when Pat had a cancellation. Pat is such a great masseuse that getting on the schedule with her can be difficult. So cudos to the scheduling staff that called me with a opening with Pat's schedule. Also I have lots of orthopedic issues and that is why Pat is so critical to my pain management as her hands are so strong and her knowledge of massage is out of this world. She is the first massage therapist that suggested stretching could help with my orthopedic pain. I didn't realize how her helping me stretching could help with my pain management. But after a session with Pat doing stretching and deep tissue massage even though it can be uncomfortable during the massage it really does make a Hugh difference in lowering my pain level for days after the massage. She is pure gold as a massage therapist. As I choose to be nude during my massage because much of my issues are due to low back and glut muscles causing spinal disk issues at lumbar 4,5, she is always making sure of my modesty and I am covered. She is pure gold for massage envy.

Jasmine did a phenomenal job with my facial! It had been awhile since I made time for one, but her technique for applying the cleansers and creams/serums felt so good! She was highly knowledgeable and a real blessing to talk to - very sweet! Thank you