Max Motors Ford

Awesome people great communication and excellent service my wife bought her car there and we will always use them from now on I recommend if you want a dealer that makes you feel like family this is for you.

We found the Ford Edge we wanted in their website and decided to go look at it. We were met by Kirk while we were walking around the vehicle. Kirk was super nice with no pressure at all. He answered all our questions and assisted us through the entire process. Jim was great to work with when jt was time to settle on a price. Great experience all the way around. I would highly recommend giving them a chance.

I bought a Ford F-150 Sagan’s Ott and Jim were awesome. Fred the fiancé guy needs to be let go. He never pointed out to me how much my fianacing or interest would be he just would lay down next paper tell me what it was and sign here. He’s not connecting with his sales associates at all! I had a trade w money down and he said you have no trade in or money down correct. I don’t feel he’s a positive asset to Max Fed team and makes the whole experience with a bad taste in my mouth!

Max ford is a joke ill never try to do business there ever again. I deal with my own bank that is local in my area was approved thought things was goin good til they got disgusted that I didn't want to add warranty then getting all paperwork in order asked about documentation fees sent it over there was one caught my banker eye she called asked about what it was FRED in financing got rude and hung up. So the one star I gave shouldn't be a star found another truck picking it up today max ford you lost a sale and possibly a repeating customer

Jim was great! Asked all the right questions to help me narrow down my next vehicle. Usually I over stress when considering making a big purchase and he helped ease my mind! Thank you!

Car shopping was more intense than I expected. Trying to find something that fits all your wants and needs out of a car. Working with someone who is knowledgeable and patient and not just a robot looking for a sale. Shane Ott exceed my car buying expectations. He truly went above and beyond getting me into something I wanted and really loved at the best price. I can not thank him and the team at Max Motors enough for making my car purchasing process so effortless. 11/10 service and selection!

Very happy with my purchases. Extremely professional from sales to service. Great place to purchase a vehicle. The make you feel like you are family. Highly recommend this dealership.

My husband and I (who live in WI) purchased a vehicle from this location the 1st week of Sept. The vehicle had not been detailed with actual garbage left inside. The worst part is we have not received the title and have been given the run around multiple times. In MO the title should have been given at the time of sale. Selling a vehicle without a title is illegal in MO. Reasons for no title: 1) vehicle had a lien the dealership didn't want to pay 2) they never had the title. Now I will be contacting the Fed. Trade Commission, MO Dept.of Revenue Dealer Licensing, the Attorney General and a consult to a law firm in MO. I WANT MY TITLE! Buyers beware! Go elsewhere to purchase a vehicle!

Recently traded in my car and got something new to me. Shane Ott went above and beyond finding me the right one. I am super happy with my purchase. If you are thinking about looking this is the place, and Shane is the guy to see. You won't be disappointed. So go check them out!

They keep their word! Friendly service. I’d like to give a shout out to the fast lane guys! I have been taking my car/truck there for three years now. Good guys. Good work. Honest.

I actually purchased by car from this dealership in 2022 and waited almost a year to write my review just in case my experience was too good to be true. Kirk was my salesman, and if I could buy every car I ever own from him I would. I tell anyone I know looking to buy to drive out and visit him. Him as well as several other people in the office went above and beyond to make sure that I was able to leave with the vehicle that I really wanted and that continues to make me happy. This includes staying until well after close to make the sale, fixing an issue that I had with my headlight immediately following purchase without any problems, and even entertaining my 6 year old while closing the deal. I truly can not say enough good things about this dealership and the people that work here. Don't hesitate to go here and be matched with the car of your dreams!

If you are in need of a vehicle please reach out to Shane Ott. It's a fast pain free experience unlike most dealerships! Howard and Shane are AWESOME!

Great transaction from start to finish. Allen was very responsive from my first email to the very last text message. The entire team made buying a car fun! Highly recommend Allen and the team at Max Ford of Richmond

Sean and the entire group in the Service department at the Richmond Max Ford are easy to work with and always do an excellent job. This is by far the best Ford Dealership Service department we have ever used. Thank you so much.

Dropped in to have someone take a look at sunroof. Really assumed once it was looked at I would need to make an appt to get it fixed. Cody brought it right in garage and fixed it. In about 20 min. Really appreciate his appreciation of my time! Thanks!

Just had my first experience with the service department and must say Cody was very professional diagnosed the issue with my f150 and was repaired in less than 1 hour. Thank you for your attention in this matter

Excellent service. Kirk is the best car salesman I have ever dealt with, easy going, no pressure. He got me into the car I wanted with very little haggling. It was a pleasure buying a car here. I will be bringing my car back for any future service.