Men's Wearhouse, Brentwood MO

I dropped off items for alteration before the COVID related stay at home orders were enacted. Attempting to recover my items or get any information regarding such has been the largest customer service nightmare of my life. MW should consult with AT&T on how to improve customer service.

Beware.

I should have waited the extra 1/2 hour and worked exclusively with Happy Happy (MW great salesperson). Instead Stanley "helped" me by up-selling me on a group suit deal for my 6 groomsmen and father-in-law. In return for guaranteeing them 8 suit sales, I got literally nothing in return.

A) I was promised that Stanley would personally follow up with and stay on top of all the groomsmen to make sure they got their suits in time.
-First of all, I, let alone my groomsmen, received ZERO UPDATES. For my fitting follow-up and finished product. Both times I've had to guess when my suit is ready and just who up to find out. When I call to see if things are ready it's obvious that my call is inconvenient and no one ever knows what's going on?

Example, "who in my groomsmen party has already been fitted for their suits? How many have already picked them up? " - this question always confuses the salesperson, no matter who it is. I never get a straight answer and if anyone goes to a different MW location to get their suit, it's chaos. You'd think their stores would communicate easily.but no.
Instead of logging accurate information, they just try to sell you a belt.

B) I was sold on a "deal" for $299 per suit! AKA. $500 at least. And if your groomsmen are tall or fat then they secretly get charged more. And THEY WILL TRY TO UPSELL YOU ON EVERYTHING! It's theft! If you don't pay attention, they will stack your bill.

C) I have been there for multiple suits for multiple weddings and have been referred there. The referral source never gets credit, I'm never in their system (even though I've gone to the same store for every suit in the last 15 years) and they never ever ever ever give a discount.

D) My father in law had been fitted and they called to tell him his suit was ready. When he showed up, they COULDN'T FIND IT! After an attempt of "come back tomorrow, we'll figure it out. " my mother in law had to protest and refuse to leave until they found it. Guess what.they found it. I mean what is that? Did they lie at first? Could they really not find it? Give me a break.

E) My wedding has been postponed due to the current corvid crisis.but all of these issues existed long before it got this way. I'm trying to have an impromptu wedding ceremony and several of my groomsmen don't have their suits. The stores are closed.but before they closed, no one was update on the timeline. It would have been nice to confirm with all the customers whose suits were being tailored to pick them up before a certain date.

Again, most of this comes down to poor communication. I was promised many things that weren't delivered. I have remained loyal enough to Brentwood's MW location in hopes to receive great deals. But for my wedding, as the groom with the customized suit, nothing has been special.

Lastly. After ALL of this. Stanley called my brother-in-laws number trying to reach me. I gave him my cell phone number on multiple occasions and have submitted the same number for many suit orders in the last few years.

I would like to say that Happy Happy is still pleasant and always eager to please. However, the people working at the store don't seem to communicate to each other very well and it must be competitive commission because no one there will help you unless you get angry or impatient. I already bought my suit.help me! Help the customer who already gave you $500. If it's "in the back". GO GET IT!

I hope when they re-open that my groomsmen will get the calls they were promised and I receive an update as promised.

I've been to this Men's Wearhouse on multiple occasions, and I've always been very pleased with the inventory, the sales offers, and the professionalism of the staff. Special thanks to Stanley S, who I've worked with on multiple occasions. He's helped me build a solid professional wardrobe, and he's always been thoughtful and courteous in steering me towards smart, sharp-looking selections.

I used Men's Wearhouse Brentwood for my wedding and wasn't thrilled with my experience. We only used them for (3) suits - the groom and our fathers, should be easy enough. I thought my husband's suit was ill-fitting. When my father-in-law went to pick up his suit the week of the wedding, the sizing was completely off and he had to go back a second time. And I'm pretty sure they gave my father the entire wrong suit! Also, my father went to a different St. Charles location to pick up his suit (whatever, no big deal), yet this seemed to cause mass confusion at the Brentwood location and they emailed me and called me about 100 times saying my dad hadn't picked up his suit yet. I kept trying to correct them over and over again but they kept contacting me non-stop. I've never even really understood the concept of men having to spend over $100 to "rent" a suit they can only wear one time - women don't get the option to rent the hideous bridesmaid dresses. I'd advise going someplace else or just having the men in your wedding party buy a suit or nice outfit that they can wear again. I am giving two stars because the sales woman that helped us was very friendly (thank you!), and the staff seemed knowledgeable.

This was one of the most frustrating pre-wedding experiences I have had so far.

We show up to the store and are greeted by an associate, so far so good. We ask about wedding options and are told that there are 3 different possibilities. We can rent, buy off-the-rack, or buy custom. I ask about the differences between the three and immediately another associate comes over and the two of them proceed to speed-talk over each other to "explain" the differences. I ask if each category is written down somewhere for easy comparison and am told that no, there is no document or spreadsheet. So I ask again and start taking notes as they again speed-talk over each other. After about 20 minutes of me asking questions and confirming information, I have a general idea of what the prices are.
We then get to the measurement part which actually goes super smoothly, although I'm not told what my measurements are, nor are they written down, but I'm informed that my associate "never forgets or gets it wrong".

My fiancee tells him the look that we are going for and he proceeds to tell us that he doesn't have a plain white collared shirt for me to try but gives me a silkish pirate shirt to imitate the look (it absolutely did not). As we are trying on various jackets, we are still trying to nail down what the prices are- we were quoted $250 for suit rental but then told that it included shoes, but not certain shoes- that it included ties, but not bow-ties, but yes bow-ties, but not those bow-ties.

Our repeated attempts to see any sort of spreadsheet or written document with this explained was hand-waved away as not necessary. This went on for 2 HOURS until finally we had a coat that we think we liked, and an idea about the rest of the outfit (although difficult because I looked like a terrible Orlando Bloom knockoff under the jacket). As we told him our information at checkout we were assured that he would enter my measurements and send me a link to the clothes we tried on and liked as well as a link for my groomsmen. He seemed mildly perturbed that we weren't going to immediately drop $1200 on suits after that visit but that wasn't a big deal. At this point the experience was a 3/5.

After 2 days I realized that the information I was promised was never going to appear. So I went on the website and re-made the outfit using their UI (which was EXACTLY what I had asked about in the visit regarding spreadsheets for different styles/accessories). Shockingly, that outfit came in at $60 LESS than what we were quoted in-store and included all the accessories we were told were a la carte. And yes, I made sure the brands and style of jacket matched what I tried in the store. We then went back to the store to see what my measurements were and to try on the outfit that I had created online.

We were greeted by a different associate who was clearly not able to find the account that obviously hadn't been made by the first guy but told us that, despite no information regarding measurements, outfits, or even the date of the wedding, our initial associate had put down that we wanted custom suits. And thus began the second attempt at upselling us. This time our patience finally ran out and we left the store, never to return.

In conclusion, this place seems like a shady, incompetent operation designed to confuse the customer into purchasing overpriced suits.

Needed fitted for a wedding suit rental. Took only about 15-20 minutes. Very fast, helpful, and friendly staff.

We had a lovely experience at men’s wearhouse today! We decided to elope in Las Vegas and stopped in the day before our flight leaves. Happy Happy Mijan Rahman was the most amazing salesmen and helped us exceed our expectations! The energy of the whole staff was so great and amazing and kept us smiling and laughing the entire time. Thank you so much! We truly appreciate everything!

It's an o.k. Clothing store for men. It doesn't cater to all men but to a select few of men clothing styles. If they kept in mind the various styles of men it would be a much better clothing store.

Quality always above par. My issue lies with the price and the sales staff makes you feel as though they're on a commission and they might be. Constantly pushing up sales. While I get the need for upset up sales ones enough not 4! And $104 for shirt have an issue with that.

Corey was great and professional. Thanks to him i scored alot of new clothes at last minute. Thanks Corey

Needed clothes for work and to go out on the town and was pleasently surprised by the amazing experience I had with Jason. He helped me get clothes to fit all my wardrobe needs and made it a fun experience. I will be back and definently a “Jase Face “ now.

Unorganized. Stick with 1 client at a time. I was repeatedly called the wrong name. Pricing was outrageous

I went in to rent a suit for a friends wedding. Jason showed a suit that I ended up buying for close to the same price but I get to keep it. He was so helpful and fun. I like how I look. I am a “Jase Face” for life!

Great place you can find a good bargain on suits. I took a suit in there to be altered and Katt the Wardrobe consultant who waited on me very knowledgeable very sweet young lady very pretty

Sales lady who heloed us very caring an helpful 2 my sons neede for his homecomming made him feel good an confident about his bomecomming an himsrlf hes a shy an quiet guy talked 2 him about school an sports talkef to my 9 year old about dance an cheerleading made us feel comfortable she was great would i go there again absulity would i reccmend this store yes great expetance 5 stars

Corey from this store helped out a great deal. We had a wonderful experience and they always have great deals.

Wonderful customer service, the staff was friendly, helpful, and knew their product and sizing very well. I was very pleased with the purchase and will definitely be coming back.

Much better than shopping in a department store. Clerks are helpful, but if you like to be left alone while shopping you'll have to ask them to ignore you. Selection is great. Watch out for their sales. You can get awesome deals

If you'd like to look nice stop in at Men's Wearhouse and they will not only custom fit all of your clothes for you but they can also give you a lot of good ideas if you need help with style

Awful customer service. Would not recommend. They are more concerned about getting all their money up front for suit rentals, instead of getting your correct measurements.