Mercy-GoHealth Urgent Care, St Charles MO

Our 19 year old daughter went here and was treated horribly! She had been sick for over a week and her cough was keeping her up all night, they said cough medicine would be called in, went to pick it up, pharmacy has no prescription. She called urgent care back and they said they would call it in again, which they never did. They were over all very rude to her and did absolutely nothing! Yet, they get paid! Such nonsense. Please avoid this location at all cost!

From the check in to the techs to Dr Fuchs everything was explained and professional thought I had the flu turned out to be double pneumonia from xrays to covid tests to treatment plan everything was great and made me feel very comfortable

Their bad billing has us staring down $365 for a single rapid strep test.

Literally billed the exact same thing correctly a month later, but they just can't seem to fix the first submission after many calls and back-and-forths with insurance.

Do not come here. You will be robbed. There are a dozen great urgent cares around. This one isn't worth the headache.

The staff was extremely rude. I had called because I had a hit my head and they said that they would get me an appointment and to look at my head and so when I came in, I could tell they did not want to help me at all. They basically told me we can’t do this. You have to go do this. They basically told me that I would have to sit and wait for an hour to meet with somebody. I really just felt like they were targeting me because i was young.
I do not recommend these guys maybe you could actually give service to people who are in need of help or at least send them somewhere that they know they can get help. Stop targeting people just because you feel like it.

We love the Mercy Urgent Care on Zumbehl. The young lady who checked me I. Was absolutely delightful. Both the nurse and nurse practitioner were friendly and answered all my questions.

Place was clean, and quick on getting me in. I scheduled a time and got there early and they walked me right in!

Russell was so kind and understanding! The team was wonderful and the process was so quick

They told me they treated me for the wrong condition and can't find my x-rays? Filled out forms for my records and they can't find them. They should be closed down

Girls were very rude. Spoke of medical information in front of others. Wouldn't recommend!

Great experience. Very helpful and kind people. We reserved a time online and they stuck to that time. Great experience at this location.

Ashley and Alysa Perry are both admitting representatives and treated us poorly. Very rude and argumentative. You guys need to learn to treat with respect to the patients specially you guys are dealing with sick people. I hope someone will teach how to have a decent customer service. Thank you to Dr Kathleen Sida for being patient and respectful.

If I could review with a 0, I would. The lady at the front desk was extremely rude to my daughter and I. When I asked her nicely if she had our insurance information in their computers because I was really far from my house she snapped on us and said she will not take being disrespected?
I was just asking a question and then when I looked at her puzzled and replied Mam I’m sorry but I think you took me wrong I’m just wondering if you could see our insurance from a previous visit and then she told us to get out. I cannot believe she denied us seeing a doctor.and did this all in front of my daughter!
That was two patients they lost for good. Why would they have someone so hateful as the face of their company?

The gentleman that was working today treated me and my baby very kindly. He got a blanket so I could cover my little love bug and keep him warm. Everyone in the office was very pleasant as well.

I walked out with my son being seen and took him somewhere else after over an hour. It wasn't the time that made us walk out. UPON arrival, being a healthcare worker myself I was unamused by the front desks attitude and clearly could tell she hated her job. After waiting with my son, I looked up the reviews and seen it was the same person everyone else has dealt with Dierdre. And nobody is getting money from me, that staffs someone so nasty with patients. Not even about just my experience - for everyone.

I'd be very embarrassed as a facility to continue to have that complaint after complaint!

Do better. SSM urgent care close by was WAY better. Very quick, and FRIENDLY, NICE staff.

Lady at the front desk is rude and not helpful. I’m reading other reviews that say the same thing. Can’t believe she still works there.

0 stars if i could.the front desk woman is the most unpleasant person to deal with when youre trying to get medical help.condescending tone the entire interaction and she seemed to be way too satisfied to tell me my insurance is inactive which is nothing someone with a 2nd degree burn looking for help wants to hear.you just leave that place feeling like a burden for looking for help.i didnt even follow through with the appointment and just went to a different location.dont waste your time here unless you have to.

I am recommending this clinic to every body. They give a perfect service and take their time to translate for people non fluent in english.

The lady checking us in was extremely rude. She did not take the time to actually help and make sure our information was entered correctly. Seems to be a problem at this place just by looking at the other reviews.

Update: Read another review and it’s the same person. Deidre Pickens is the problem. She is ruining the integrity of this place. I feel bad for the other staff since I had good experience with the others.