Midwest Cyclery, LLC, Kansas City MO

This is a very welcoming and friendly place if you're just getting into cycling. My partner and I did some research initially on bikes, but nothing beats going to the experts and getting that human interaction and recommendation.

Christina and the team were all very helpful in every aspect of the purchasing experience, from sizing, test rides, and expertise. We're more than pleased (ended up buying two Kona Dew's) and will DEFINITELY be back for our monthly tune-up (included for free)!

Fantastic customer service. My experience couldn’t have gone smoother when I purchased it and when I came back to service my bike

Needed inner tub replaced and had missing back light. Separated light wires were connected to each other AFTER I dropped off bike and was told bike mlght catch on fire because of sparks and was refused service. BEWARE. You don't connect positive and negatives together unless you want sparks.

These guys are great! Was loading up the bikes to leave town and realized one had an issue. Called and was told to bring over and would take a look and try to fix. Trent got the bike back in working order and saved our trip. He explained the issue and how he resolved. Thanks again!

Went into the shop when they opened. Great service and very friendly. Bob worked on my bike and Pat answered my questions about possibly getting new tires on my mountain bike for trail riding. Very knowledgeable and store is put together ver well.

I am new to biking. They are always super helpful, supportive, and let me know about things my bike needs that I literally have no clue about. They've helped me cruise safely. They've hooked up a new tire tube when I got a flat, recommended better tires to help with my glass problem, and informed me of other things my bike will need. I know I have a lot to learn, but I'm not afraid or intimidatedto ask staff here, because they are super helpful. I need to ask them about general maintenance for sure. Again.pure newbie on a bike. Anyway, there's no better spot in KC for repairs, equipment, and help. If you bike or are thinking of starting.go to Midwest Cyclery. They are the actual best.

New tires pictured.because I am stoked about them.

Christina and team are awesome! They are deeply invested in the community and their staff and go the extra mile to make sure their customers are cared for.

Went to Midwest Cyclery looking for a bike. I know next to nothing about bikes, but wanted something to start riding around my neighborhood. I was met at the door by the owner of the store, Christina, who showed me around. Her husband was able to watch my son so I could more easily look at the different bikes with Christina. The customer service I experienced was unmatched. Not only was I able to look at and try different bikes, but I found one that fit within my budget. I would highly recommend this shop for anyone who is looking for excellent products and unbeatable customer service. I will be coming here to get my bike serviced and to buy my wife a bicycle in the future.

The staff are incredibly accommodating. I have found the mechanical work to be the best I have encountered in the city. Very chill atmosphere. Highly recommend.

Great service center, and a good selection of supplies. The staff is friendly and helpful.

My wife and I wanted to upgrade our bicycles. We bike 30 to 50 miles a week. I had an idea of what we wanted. We had questions that were easily answered. Didnt get what I wanted. Instead we got bikes more along the lines of what we needed. With a much more comfortable bike. We were also treated very well.

I'm just getting started looking for an e bike and already see that the staff here is great. Very professional and knowledgeable while willing to spend some time to help, looking forward to working with Christina and the team to get me rolling.

No stars, the only star I give this place is myself. These guys are a joke. 3 people and not one of them could give me a straight up answer about how much they charge to replace the bearings in a bike I purchased there 2 months ago. A procedure he admitted to performing 1000 times before. That's how they rip you off, get you to leave your stuff there for three days then make up some random number. But they couldn't answer a simple question, so I took my business someplace else.

Very friendly and knowledgeable. Walked it with lots of questions and walked out with 2 new bikes, better than expected!

Good place to get your bike worked on. Folks are experienced and fair. They have a selection of gear that'll make your commute easier as well.

Shipped a bike with them. They are flexible. Got the work done before they said they would. Seem like good people.

Fantastic experience!
I lived in KC a few years ago and stopped in for a minor purchase a couple of times. This time I am back in town for only a week to visit friends and bike, bike, and bike. When I had an issue with my internal hub gears not shifting I took it to Midwest Cyclery late in the day. The next morning I got a call that my bike was ready and the repair was wonderfully reasonable.
I headed out for a ride right away to enjoy the beautiful day and evening (attached pic). Thank you Midwest Cyclery! I'll be telling all of my KC friends about my great experience!

Dustin took the time to talk me through brake issues saving me time and money. That is quality service and retail relationship building. Thanks!

They set me up with new tubes and tires while I waited. It cost a chunk but that ir the going rate.