Missouri Sewing Machine Co, Kansas City MO

Martin was incredibly patient and helpful even though several folks were waiting to talk specifically with him.

We ONLY SHOP this BUSINESS for our NEEDS! Because we Get Honesty answers and Great Prices, and The Best Service in Missouri! Love the showroom and People who Work here! Thanks for Your help! Sending Friends here!
Ask me how I know they are the Best? I dealt with a Supposed Good Repair shop in Springfield and they messed it up worse and charged me Over $100!
I Drove to KC From the Branson Area and Found out it was Repairable after the other place said it couldn't be Fixed! Faster Service too! Other place just wanted to sell me a Machine I couldn't afford at the Time! When the time is Right visit Downtown, Independence and one other Location!
If I could give it a 10 I Would! Love this Family owned Company!
2023 - October- Came to get parts for a used Machine! Got them.

Super nice people to work with. I would highly recommend getting all your sewing supplies here. Very good way to keep your wife HAPPY Super friendly, family run business. **Still the same**

It was the most enjoyable buying experience I have ever had! Jamie at the KC downtown center was amazing. She explained all the things to me. Sat with me while I test drove one feature after another. I absolutely loved working with her on this purchase. I went into the store with lots of questions and I walked out with a beautiful machine that will meet all of my needs.

We moved from St Louis to Kansas City. We dismantled & reassembled my long arm quilting machine. And sadly, it wasn't quite right. One call to Jeff, and he came out, fixed our problem, leveled my machine, and has me humming again! Jeff was efficient, friendly & knowledgeable about my Babylock longarm!

I was in a panic. Sewing for my daughter's wedding when my machine stopped working and jamming and messing up. I chose to go to Missouri Sewing Machine Co because they have been operating in Kansas City forever and I needed someone with experience. They immediately ran my machine through is paces, looked at the examples I brought in of what was happening, and determined that I was just using the wrong thread weight and needle for the buttonholes I was attempting to make. They helped me determine the correct size needle and thread and I was back in business! I am so grateful that they not only helped me, but didn't make me feel dumb, even though it was operator error. They treated me with respect and could not have been nicer! I will be bringing my machine back for a complete clean and tune up after the wedding.

The staff is helpful and friendly. Great explanation of each machine. Definitely glad I went there instead of buying online.

I'll change this review if something changes but I need a commerical machine serviced and I talked to Jeff today. He was a complete jerk to me. I was told to call and tell him what day I was coming. I called and said Friday and was told he cannot do Fridays due to being out servicing other machines. Ok, so I asked what day. He said Saturday. Unfortunately I cannot do Saturdays. When I said that, there was nothing but silence on the phone. I then said, ok what other day. He said you tell me. Well clearly there are days he can't do, I don't magically know his schedule.
I used to love this place, but will now be looking elsewhere if this is how they are going to treat a long time customer.

I had the good fortune to meet Kelsey who not only sold me the thread and seam ripper I was looking for, but turned me over to Mark when I mentioned I was having tension issues with my machine. Mark took one look at it and saw the missing pin behind the tensioner. Within minutes he had a replacement in and I was off and running! Because of this kindness I was able to finish sewing curtains with a friend nursing a newborn baby and meet with a neighbor to show her how to correctly manage tension on her machine. Missouri Sewing Machine company showed me kindness, shared knowledge, sold me the things I needed, made a great repair on my machine and all for real value! Good service, kindness and compassion for strangers is always a winning combination! Love runs down hill and brings joy to all! Thank you both!