Nimann African Braiding, Kansas City MO

Owner was disrespectful arguing about the hair I wanted and insisted it was the kind of hair I asked for just wanted the money don't really care about the satisfaction of the client I was truly disappointed and what's funny has done the style before with the right hair I even showed her the picture and still she insisted her way never again!

They are the best they actually care about the way your hair looks been going for years and NEVER been disappointed

I've been going to them for a long time and I always come out loving my hair the owner is very nice

The braiders do a good job on the styles they are experts on box braids, knotless, bantu knots, corn row styles etc. However, the customer service needs lots of work. Yesterday, I went to get bantu knots the lady who did them put in a lot of work and time on my style and I love them. She also did my hair previously in a beautiful long braided corn row style. Loved it. However, the customer service is not good in my opinion. First of all, after my hair was braided I had to find who to pay. The owner asked me 'what price was I quoted? ' I told her the price, but I think personally they should already know the price and not ask the customer what price was quoted to them. Then because I appreciate the work they do (I know it can be challenging doing braid work with standing up on your feet, doing the same styles over and over again) I gave a tip of $10. The owner had her daughter take the tip, but she (the daughter) had an attitude. Instead of saying "Thank you, please return we appreciate your business" she was like, "uh huh" when I gave her the tip. Then before that, after my braider completed my style, they had another young lady come to do my edges (at my request). The person just approached me, no greetings of "hi" or anything I didn't even know she was the one who would do my edges. In my opinion, the vibes I picked up from her were of an 'attitude' nature and not a positive one at that. Another issue I have is, I am very proud of my African heritage, yes I'm 'American, ' but I love exploring other African hairstyles not just long braids. I felt the ladies had an attitude because I ''dare' chose a traditional and cultural style. I need a braiding shop (if I don't learn to just do styles myself) where I am welcomed, the energy is positive and they encourage customers who wish to 'venture out' and try other styles other than just long braids (I love long braids too). Another thing, there are way too many options for customers to turn to if they want their hair braided. There are other braiding salons ran by Africans and African Americans who also have skilled braiders. There are individuals who braid their own hair and other people's hair as well. There are YouTube tutorials to teach people how to braid their hair. There are braided and faux locs wigs you can install on your heads, etc etc. They should welcome customers in a way that says, "we know you have other options, but you chose us! " Welcome! Throughout the visit not just when we enter or leave. In summary, they are excellent braiders, but need work on the customer service big time. Those who are 'shy' and have negative attitudes who work for her need to maybe work away from customers. P. S.they should be more open to share their culture by playing child appropriate movies, music in their shop. Maybe sell jewelry, hair ornaments, hang up pictures of current and more culturally traditional African braid styles on the wall. Make it a learning experience as well as a beautifying experience. Some AAs have not had a lot of exposure to African culture so it is up to them to make stopping in their salon a 'lowkey' teachable moment. Sorry, for the length I am passionate on this topic.

I came in the day before to make an appointment, found out it's first come first serve and to come back when they open.

I arrived the next day at 8: 15 am and my service was done at 7: 15 pm. The time to get it done was ways less than the time I spent. They took other walk ins while I was sitting and waiting with part of my hair braided. Fortunately, I cleared my schedule to be able to get my hair done.

The clients that come in first should be finished before accepting other business. Actually, if it only takes 5 hours to braid one head, then the 8 am customer should only be there until 1-2 pm tops and the other walk in clients should be seen after 1-2 pm and the braiders should be given a break between finishing the 8 am people and accepting smaller jobs.

It takes me less time to make the $200 than it does to spend it with them.

I heard a dispute between a customer and braider, then Owner that was unacceptable. If you (customer) do not want your edges braided, then separate the hair you don't want braided by parting it and gel it down and tell them to stay behind the line. Otherwise, how will they know what you expect to be braided and what should not by your standards.

When you argue with a "racist" then your "racisms" peek through. I was offended by both the customer telling the owner to go back to Africa and by the Owner telling the customer she doesn't know where she came from. Bottom line the powers that be don't like either one of us! They can deal with the African's direct from Africa because they don't carry the trauma of the descendants of the stolen Africans/Indigenous people of the Americas until they experience the WS themselves. Keep living here and you will…

I don't have another 11 hours to waste for a 5 hour job. I may or may not try again. I was trying to support black owned businesses, but the foolishness I experienced in that area where I do not live is why I do not live there.

Their greeting of customers when they walk in the door is very good, and asking you what you want done to your hair. There is not a lot of customers sitting around waiting. They try to get you in and out. I went to the shop once before.

Amazing service every time! Been coming here for over a year and they always exceed myself and other expectations!

Every time I come in, the ladies are always so nice, they always get me in and out in a timely manner, and I’m always satisfied

They gripped it an my hair was short the were polite an pretty fast! My second time back an i thinnk this might just become family?

I took my daughter here for box braids for her first time and everyone was very knowledgeable and friendly it was a great environment full of friendly people. I would recommend this place to others

This is my third time coming to this shop to get my hair braided. I tried a style that I saw on someone else. “Erre” the Braider was able to execute it better than the actual style I saw. I’ve received so much compliments on the style that I will be doing this again. They have been friendly and quick with the service. I have to say the customers that come in are never the friendliest and are sometimes aggressive to the workers. I have to commend them on their tolerance with the outside behavior I’ve witnessed each time being there.

Been coming here for years, they always do an excellent job on my hair, would definitely recommend booking here! I wouldn’t go to any other place

Very poor customer service did not comb through my hair or anything braids looked all messed up would not recommend anyone to go to them