Nixa Family Eye Care

I am terribly disappointed with the lack of service. The doctor was great but I need a new contact prescription. Although they are willing to order you trials, to make sure they get the right ones, they are slow to do so. I have run out of my supply of contacts, and I have no current prescription, while I am still waiting for the lens to arrive. I have worn contacts for almost 40 years and have never received such slow service! They charged me to mail the contacts because they "pay to track" the shipment. When the contacts did not arrive, I tried to obtain the tracking number from them which they can't locate and don't return telephone calls! Shame on the staff!

The older optometrist was ok. The younger guy is terrible. Totally indifferent. I was in and out in minutes. Acted bothered by my questions. Couldn’t answer my simple question of whether my eyes were getting better or worse. He said, we don’t define it in those terms. And, I’m no dummy. If u want to feel like ur being taken care of, probably not here. Time to find a new place.

Thank you for working with me and having a part in restoring my 20/20 vision.

Update- deducted one star: I called the office during March 2023 and requested a trial pair of contacts with my current prescription before ordering a year's supply, following the same process I have for over 15 years.
The attending receptionist was unspeakably rude in tone & curt in providing basic information. I was told I could not pick up trial contacts. My request would be forwarded to Dr. Boone Jr. "in the back" who "would determine if he had those" and I "would receive a call" letting me know more. We are now in May, and I am still waiting on that call. I am out of contacts and am researching sourcing my contacts online since the price is the same.

I have seen Dr. Daniel Boone Sr.since I was a teen. He was always warm and gracious, down-to-earth, easy to connect with & honest. As a young adult I saw Dr. Turner a few times as well. I found her to be knowledgeable and friendly.
With my own children we have been under the care of Dr. Daniel Boone Jr.
Although I do not personally feel comfortable with him, the children do and that is key for me.
I have purchased both contacts and lenses from Nixa Family Eyecare over the years and I have never been disappointed. I always wait to order until I have worn the trial pair of contacts to make sure the prescription is right for me. I do recommend this office and these practitioners. They are good in their fields.

I'm fairly new to the area, and was able to get an appointment within 6 weeks of me calling them (other places I called had availability 3 months out). Staff was friendly, eye exam went smoothly, was provided information on how to get a rebate for ordering contacts, and was provided some trial contact lenses to ensure I had enough until my order came in - I must have lost a few lenses when I moved to the area.