Nortek Inc, O'Fallon MO

Part ordered in January 2023. It is now mid-March 2023 and Nortek still cannot give a date when the part will ship. Unit stopped working in late December 2022. Issues from first year with the Nortek/Nordyne unit - which is STILL UNDER WARRANTY. Finally had someone find the issue, the coil is leaking (which seems to be everyone's problem after reading the BBB, Consumer Affairs and Facebook comments). Tech asked about replacing the unit since Nortek cannot provide the part - Nortek refused, but said I could just buy another unit and they would take approx $600 off (wholesale price of the defective coil). Why would I want to spend thousands of dollars for a new Nortek unit and pay for labor/freon, after seeing how they treat people who put trust in them (not to mention their products do not seem to hold up). I'm literally still paying on the system I have now - and it's winter and I'm FREEZING. Will never buy any product made by this company (no matter what brand they are hiding behind), and I've made sure to tell everyone I know about this entire saga they have forced me to endure. The tech said they have never seen this type of problem from any other HVAC company as most companies want to help their customers. Do better Nortek.