Northcraft Flooring & Design, Raytown MO

Terrible customer service provided by Amy W, whom we were assigned, not by choice, through our builder JFE construction. I was never able to speak to her via telephone because she was not available. She only responded via email and was extremely short, rude and did not provide the appropriate information needed to help me make a decision regarding our flooring. The one photo she provided of the floor we selected turned out to be a digitally altered photo and when the floors were installed, they looked completely different than the photo she provided. Again, she only provided me one photo of that flooring type and that was all I had to refer. We were living overseas at that the time so we were unable to travel to the store. Very unhappy with our experience. When this was brought up to our builder they just swept it under the rug, per say, and did not help make a resolution in the matter. Not to mention we paid $12,900 for this specific LVP flooring for only the basement and no one would provide me an invoice to see what I was paying for. Amy and JFE upright refused after multiple requests. I can't recommend Northcraft flooring to anyone.

Angie was an absolute godsend! Could not ask for a more knowledgeable and kind person to meet with. She went above and beyond!

They recently installed LVP, carpet and tile in my new house. Excellent work and very professional. Jay is one of the kindest and compassionate persons I have ever worked with and it comes through in his companions.

Northcraft did all the tile walls in our home. The tile has a significant amount of lipping, the grout is cracking, and none of the walls have a 90 degree corner. They have returned 3 times to fix non sloped seats in the shower, cubbies, and culk/grout issues. We have 4 bathrooms and due to these issues many of them have been out of service from 2 weeks to a month. When asked about walls not having correct angles in the corner the owner via the representative stated these would not be covered as they are a framing and drywall mistakes on the builder. Of note the fixes to the cubbies still have to be done again as any shampoo bottle now slides off the side.