Northland Rehabilitation & Health Care, Kansas City MO

Its hard to have to put your loved one in a rehab facility linked to a nursing home and the stigma we associate to them. This feels more like a hospital though EXCEPT. The building is very modern. The rooms are better than NKC. They have a nice dinning room (but its not open). You can still sit and eat if you want. The food is also much better than NKC. Therapy treats you like family. The Doctor is on call but Nursing staff is more attentive than you can imagine. Hopefully we dont need another rehab but Id definitely return if I had no choice.

This place is a hazard to your health. I was admitted at noon. I told the nurse I am diabetic and needed my sugar checked and insulin given so I could order a meal. 30 minutes later I'm still waiting. The TV doesn't work. They asked if I could walk to the bathroom by myself. I told her no, with a walker and assistance. She said they have no walker for this room and I would have to wait for assistance. I was brought a meal which was all carbs and a regular soda. After 45 minutes the cna answered the call light. When I asked what took so long she said she was at lunch. I asked if anyone else could answer the call and she said the nurse. The nurse came in and yelled that she has other patients. I told her I am diabetic and she said she has sicker patients! I left after 3 hours. Thank God I was able to!

Mom got there at 5pm. Ate last at noon. They kept saying be patient we'll get you dinner. No dinner. No nightly meds. No breakfast. No morning meds.
"Breakfast" was only served when I was stern with nurse.cold at 10am

I sincerely hope this isn't your standard

We are very pleased with the care our family member is currently receiving. The staff is kind and helpful. Having experienced care in another facility that was sub par, we certainly appreciate not only the staff, but the beauty and cleanliness of Northland Rehab. The outdoor area is so pretty and we enjoy visiting together outside. We are grateful and thankful for the “homelike” atmosphere there.

Do not go to this place it sucks my wife was put here after she got out of the hospital you push the call and no one shows up she was supposed to have a hart monitor on her for 30 days it was on her when she got their i show up to see her and the hart monitor is not on her why did they take it off her i asked and no one knows any thing they just want to ague about it i will be contacting my attorney food is trash the help is no help if my wife dies because of your place you will be held liable DO NOT PUT YOUR LOVED ONE IN NORTH LAND REHABILITION

Do not be fooled by the outside appearance. Don't let your loved ones be taken there. They have no business making the claims that they advertise. They are always short staffed everyone is agency. The food sucks and they can't deliver on their promises of care. They care about the money. I have met some nice staff my advice to them is run!

No! PLEASE DO NOT TAKE ANYONE HERE! This facility is a DEATH sentence for your loved one. In the less than 3weeks that my family member was there, his health went from bad to worse and had to transported away by ambulance. Some workers were willing to go on record regarding the poor treatment that was being received!

Please DO NOT bring your loved one here. They have no compassion for their patients. My mother was here for 2 weeks. If she would have stayed any longer she would have died. We took her to the hospital and come to find out she had a serious medical issue that they kept ignoring. She would push her call button and it would take 2-4 hours for them to respond. Most of the nurses are lazy and don’t want to be bothered.
This place needs to be reported to the state. I think the only reason they are 3 star is because their employees get on her and rate them 5 star. Don’t let that fool you! I see all their employees are giving them 5 star reviews to make them look good. This is ridiculous

I have been in a nursing home for 15 years, two others, I'm familiar with the operation.i believe that Northland does a good job! They allow me

My grandmother was here for two weeks & was deteriorating from the lack of care that she was getting from the staff. The nurses were lazy, at times it would take HOURS to answer when she’d put her call light on & when asked questions about what was going on with her we would get multiple different answers. On two separate occasions, two nurses/CNA’s complained about having to stay late. My grandmother does not complain at all so for her to be so disappointed in “rehabilitation” facility says a lot. Also, you could hear patients screaming “HELP” from their rooms & you wouldn’t see any of the staff making an effort to see what was going on. The state needs to do an inspection on this place immediately. I would NEVER recommend this place to anyone.

Absolutely horrible. Short staffed. When you call on them they don't come for 1 1/2 to 2 hours. And when you complain they kick you out!

If you want your loved one to lie on the floor with a broken hip for 45 minutes while staff are on their phones - this is the spot for them. If you want them to be cared for, this isn't the place.

Absolutely the Best rehabilitation center I have been at. The physical therapist and occupational therapist are second to none they are Phenomenal I love this place the nurses are concerned and very caring. The CNA’s were great even though there were a few in the group who did just enough to get by. Jojo was exceptional when she showered me I really appreciate everyone at Northland. Please keep up the FANTASTIC WORK. This is definitely a place to send your loved ones. This rehabilitation center is definitely the place to come. You will not be disappointed Thank you all soooo much for the professional, caring and great patient care

Having retired from managing skilled nursing facilities I am now finding myself on the patient side of the skilled nursing and rehab experience. No facility is perfect especially in this day of staffing challenges. Northland Rehabilitation and Care certainly is a breath of fresh air in these challenging times. The nursing care was very good, and attentive. Two particular shining stars are Joselyn on days and Susan on the evening shift. These two Caregivers consistently went above and beyond in their approach with their experience making my stay much much easier. William in therapy also was a real source of encouragement. Administration was attentive and helpful.
The only weak area that prevents me from giving a 5 star rating was the food service. Over 30 days this was gradually improving and I trust management will give sufficient oversight to improve this vital patient experience. If you or a loved one need skilled or rehab care I highly recommend Northland Rehabilitation and Care.

When I first went to your Northland Rehab, I was very impressed because it didn't smell, they keep the place clean. My mother was there for 5 weeks of rehab. When she first arrived she couldn't walk and after therapy, she was much better and able to walk and went home. The therapy was excellent. I have no complaints about this place because they took very good care of my mother. If I had any concerns, they were adequately addressed. I would definitely recommend Northland to anyone.

This is a beautiful facility inside and out! The staff and administration here are hands down the best I’ve ever worked with.

They gave away my mother's room when she went back to the hospital for a short stay without telling her she needed to pay ahead to hold it. All of her things are STILL THERE in the old room. This is completely deplorable behavior; she's trying to recover and instead is more stressed than before because of this facility's lack of communication, empathy, and clarity.

Tutera is a great company I personally work here and the facility is very well maintenance, neat and clean the residents are very happy in their environment

Honestly, in my opinion, I feel this is a great company to work for and if really like the fact that they potential for growth in the company.

The whole team at Northland Rehab has been stellar, so helpful. I want to especially thank Arial, an exceptional nurse on the rehab side, Shiann, social worker, Casey, admitting, and Karla at the front desk. I cannot begin to properly express my appreciation. They've bent over backwards to care for my aunt, who is in long term care, and now my mother, who is there for rehab after a stroke. THANK YOU THANK YOU THANK YOU!