OP Hardwoods, Springfield MO

Little shop with good prices on great looking wood. People are super helpful, and are great to work with. Will be my new go to place for anything hardwood related.

Great place. Tom is extremely knowledge and helpful. Couldn't have asked for a better wood buying experience.

Good service in general, but don't try to email with a question. They "have an email address" but do not respond to any emails I've sent them in the last 3 years of working with them.

We went into OP hardwoods to look for a unique piece of wood for a little project we were planning. While in their shop on Friday, January 24th Joe showed us around and we ended up picking a piece of sycamore wood. We asked for their help with the project and Joe told us that Evann was the one to talk to. We showed Evann the piece we liked and he verbally quoted us a price for the wood itself and also the labor to get the job done. We asked for them to hold the wood for 24 hours and called back on Saturday to tell them to go ahead and get the ball rolling. Evann said it would be about a 2 week turnaround and that he would email us a work order on Monday to finalize it all. After not hearing from him, we called to see what was going on. They said he was just very busy, but asked for us to email him first and he would respond with the work order. We agreed and emailed him Monday evening. We did not hear from them on Tuesday or Wednesday and tried calling each day, but the excuses just kept going. Evann is busy, he can’t talk right now, he just left. Finally, on Thursday, we called again and talked to Joe, who said that he had talked to Evann and had pricing. We were already verbally quoted so this didn’t make sense in itself. We asked why Evann wouldn’t return our calls or emails, and Joe really didn’t have an answer. Joe then told us the quote was now nearly DOUBLE of what we were originally told. He said the piece of wood was bigger than they thought, and that it was going to take more time to build. Wow! I can’t believe this is how this company does business. Joe then told us that we could just buy the wood and that they were fine with that. It’s obvious they do not want our business which is fine.why would anyone buy from them when this is how they treat their customers. We will look elsewhere! Buyer beware!