O'Reilly Auto Parts, Kansas City MO

I came in to get two batteries charged the nexts day I came back up there to get my batteries that they said they charged over night I come into the store one of my batteries are on the ground and they said it was bad so I took the other battery and when I got home it was fully dead

Had a great experience, Earl is very knowledgeable about what he has inventory, and he doesn't have it, he gives you a time to pickup from the warehouse to the store

I was at this place on Thursday, May 27,2021 at 3: 45 pm. The employee and manager were not wearing masks. When I asked them to put on their masks the employee acquiesed but the manager refused. That's bad service. By the way, I was wearing a mask and there is a sign on the door saying masks required.

Ask for Ronald! He was so helpful when I needed a motorcycle battery! Great customer service! Thanks Ronald!

I love how this store is connected with the community. People who helped me genuinely care about their customers which i believe is beyond customer service. Ronald you are the MAN!

Employees are often smoking right by the front door and most of them don’t wear masks. Go to another location if you can. This one is terrible.

It wasn't very clean. The employees weren't knowledgeable at all. In fact I had asked if the quick terminal I bought works with marine batteries and his exact words were 'i dont know bro'.

I had a great experience today, went in for pricing on a battery. Ron a very nice young man, said he would install my battery. So I would not have to get someone to install it, and bring the old one back. Thank you Ron God bless you young man.

Called 10am to order part. "We don't need to order it it's in stock". Hop on bike ride down troost. Arrive 12pm to pick up part. "Sorry we can't find it anywhere.we will order it from the warehouse. It will be here at 2.30" ride my bike home then back down troost arrive at 2.35pm. 3pm delivery van arrives. My parts not on it. "We couldnt find it at the warehouse. " Between the warehouse and area stores O'Reilly inventory shows 53 parts in stock but none actually on hand. 4pm "We can order it from the warehouse wont arrive until the morning. "

A friend and I stopped her just before closing.he was having issues with his battery. The staff answered all our questions, came out and checked the battery juice level, gave good advice regarding bring it in the next day to attempt to recharge it, options in store if we needed to replace it & ven shared how to get the best deal by (shhh) "working the system" price matching basicly. Still while my buddy was stressed. They made him laufh over the whole matter. Cant beat that.

I always go to the 63rd and Troost. The people there are always nice and helpful. Give correct prices will put oil in or help change a bulb. This is the only one I go to. Dont try to sell you no more than you ask for which is very important to me as a women.

I came in-store about 5 minutes to close. The store was packed with people but one employee "Ronald" went the extra mile and took care of everyone staying well past closing. I will definitely be going back and will refer this place to anyone.

Employees were very friendly and helpful. Helped me get the right headlight and went to the trouble of installing it for me.

Wish I'd got the guy's name who diagnosed a bad battery connection terminal. Had gone a few other places and even had work done and no one found or fixed it except this guy. Fixed it right up, 6$. Very knowledgeable and courteous.

Because of my boy Daniel that works behind the counter. He is also the manager there. If you haven't been able to find somebody at O'Reilly's that can find what you need he can.

If they don't have the party you need they can order it and have it there fast. The staff seems to have a decent knowledge of parts and repairs and a good inventory.