Papa Johns Pizza, Raytown MO

Estimated wait time was 15 minutes when placing order. Walking in 20 minutes later I am told it will be another 20 minutes. Add on top that the exterior looks like no-contact and there is no signs or documentation that the lobby is open.
Staff was friendly about it but a little bit disappointed

I went to this place to pick up pizzas for an elementary school I work for. There was some confusion on the order. The little red haired punk working there was extremely rude and unhelpful!

Ordered a pizza online. Said 18 to 20 minutes for delivery. After 30 minutes I got a text it was arriving. After 45 minutes, still had no pizza and called. They couldn't do anything and had no way to contact the driver bc it was a DoorDash driver.if I wanted DoorDash I would have used DoorDash, smh. I called the number for the driver, Malissa J, from the tracker on my app, and it was out of service. Asked for a refund, and now have to wait 24 to 48 hours for my money back.and an hour and a half at 1130 at night with nowhere else to order food and no car, and never got a pizza.

Ordered 5 pizzas for a work event. It was last minute and the address was a little confusing so I was communicating with the driver, that was to be expected and we appreciated them working with us. What is unprofessional, is the driver was sitting in the car smoking when he was aproached for the pizza. Apparently it wasn't cigarette smoke. He still got a tip, but come on Papa John's.

Food was good but yall must be smoking.how you going to give me bread sticks with garlic sauce.it's supposed to come with pizza sauce.ordered bread sticks for nothing

Damian runs a tight ship. These men and women know how to make a pizza. Wow, hot and fresh, delicious as always. Store always looks clean and is much bigger than other Papa Johns locations near me.

Ordered pizza at 6: 15 p.m, the app gave the standard 14-24 minute wait time. We waited 20 minutes before even heading toward the restaurant. Once we pulled into the parking lot, I noticed my pizza had "dropped off" the tracker (in other words, it wasn't showing as received, being prepped, in the oven, etc.) My husband went inside to check and make sure that they had in fact received our pizza order. After 10 minutes or so of being ignored by both of the two employees working, one employee checked and saw that our order had been received, but not yet made. The employee said they would start working on it right away (we are now about 45 minutes after the initial order was placed). Twenty-five minutes later I get the text message that my pizza is in the oven and about fifteen minute or so later, I check the pizza tracker and it shows the pizza is ready. It took another fifteen minutes to get the employee running the front counter to check and see if our pizza was really ready. He liked to stay away as much as possible from the front counter. He went to look for the pizza and instead took a smoke break. Two hours after our initial order, we asked about the pizza again only to be told that they couldn't find it. In hour and a half that we were in the lobby, we saw pizzas being made, but none left the building. So our pizza should have been there. By the time, we asked for a refund and left there were three employees and lots of pizzas setting on counters getting cold. When another customer asked if they could turn off the online ordering so that they could catch up, an employee (manager?) responding by yelling at her. I tried to cut them some slack, since they were very much slammed, but it's really hard to have compassion for them when they were more concerned about smoke breaks than getting the orders completed.

Management unbelievably rude. This location used to be good. So good I let it slide a couple times I ordered extra’s and didn’t receive them. I ordered delivery. The entire order from crust to toppings was incorrect. After paying delivery fees and tipping, I had to drive to store anyway because after 17 straight minutes they would not answer phone. When I got there the employees were very nice. I explained I paid delivery fees and tip and still had to come in because order was incorrect and I did not receive extra sauce I paid for. I got a refund and was told pizza would be remade correctly. After waiting in car with 9 y/o about 20 minutes I went back into the store and said I was picking up a remake. The manager looked up my name and said “you got a refund, you get no pizza. ” I pointed to employee whom was a supposed manager and said he told me they would remake my pizza. He said “I was not here” I let him know I passed time waiting because I was told it would be remade. He again said “I was not here, it was refunded so no pizza”. I walked out to car. I then came back in and said sir what’s your name can you write it down? He says “ I literally have no way to write it down “ after shuffling some receipt paper and pretending to look for a pen. So I ask again for him to give me his name. He said “you can leave”. I have never seen a store manager so rude. Employees were nicer than manager. And they should go back to company employed drivers. It was quicker and all order items would show up.

Anytime we’ve ever ordered from here, we’ve always gotten our food either wayyy too late, cold, or something’s forgotten.this location is awful at getting things out on time.

Customer service is the worst. Tried to contact management re: situation and was put on hold without even saying anything at all then when I called back manager hung up on me without even inquiring on why I was calling or anything. I work in Customer service and can't believe a manager behaves this way and continues to be employed (no wonder employees allow my food to sit get cold and waste my time waiting for my food that was sitting under a warmer instead of looking for it and after 20 mins I asked about my order again and it had been there the whole time- 45 mins after the time it was promised) So disappointed as my family actually loves their food.

Dude, nobody is doing their job over there. Sometimes I cannot even track my order. I strongly suspect that they disable it somehow.

Dilivery was with Door Dash and dropped the ball many times and never offered to compensate for there blunder! But Papa John’s helped me out with a discount! Also the pizza was great once I received it.

Great service! Answered the phone quickly and they were polite when checking on my order. Pizza arrived and it was good and hot! Thanks for getting our food to us quickly while our car was broken down.

Do not order from this place. We place an order 8: 00pm for delivery, we didn’t Get our order until 11: 30 l and when I ask the manager for a refund, because we didn’t even get to eat the food. He hangs up, and because the pizza is here, we don’t get a refund. They are unprofessional, uncoordinated and the worst pizza place I ever experienced.

I asked for a chicken pizza they gave me this cold and hard and took over a hour in the half! Never will I ever again! And My food was hard and cold and I asked for New York style cut in squares and as you see nothing was cut in square

Placed an order, we were told it would be delivered in about 30 minutes. An hour later we called and we were told they were short drivers and it would be delivered in 30 more minutes. Less than 10 minutes later. Our food arrived. It was burnt and cold.

Terrible food and service.