Paul Mitchell The School Springfield

Very disappointed in my lashes. I asked for medium volume and got classic, and was only told she didn’t have medium after my appointment. I also asked for cat eye and she asked if that’s a longer lash at the end and I said yes and got a complete longer lash and not what I asked for.

We just had our first experience at Paul Mitchell and are wondering what took us so long. My son has wanted a perm for quite some time and we finally decided to give it a go. I was a little nervous about taking him to a student, but the result was perfection. John and his support system we're so friendly, professional, and meticulous about their work. I had no doubt he was in great hands. My son is very introverted, but the whole team (especially John) made him feel very comfortable.

My son is a picky teenager and he has a tendency to pick apart everything right now, but in his words "I loved it there and I am really happy with how it turned out. I want to go back! " My boy will be looking fly to start his school year and left with a little more confidence than when he walked in. Thanks John and friends!

I took my daughter in for a facial and I have booked 2 return appointments for waxing. The atmosphere was amazing and the people were even better.

This place almost killed me. I went in for a shave thinking that the barbers knew how to use an electric razor… well boy was I wrong. I have three nicks on my neck and they missed about 5 different spots on my face. Whatever these instructors are teaching is way wrong. Do not, I repeat, DO NOT get a face shave from Paul Mitchell.

I went not once, but twice for an eyelash appointment. The first time they said they lost my appointment somehow and the second time they started my lashes then couldn’t finish because claimed “we don’t have enough time to finish them if you want a full set”…. I sat there for over 3 hours for my lashes just for disappointment, on top of all of that they waxed off part of my eyebrow and didn’t say anything about it till I looked for myself and they told me they couldn’t fix it. 10/10 WOULDNT RECOMMEND!

Had a horrible experience today made an appointment last wk for today for a hair cut n nails. So the lady tells me I’m not in their system okay well can u get me in she said yes.

So I had to wait while the students went to lunch n came back from lunch.

Sitting in waiting over n hr n seeing all of these people that came in get helped n 12 pm this sweet girl comes over in takes me back to get my nails done.

I said I’m supposed to get my hair cut 1st then nails done n had changed my mind on the nails because of the type of job I have. I wanted to ask a few people I work with what was best to get before getting the nails done.

So while there making a new nail appointment I find out that the lady in the front never scheduled me for a haircut just nails.

Now I know customers aren’t always right but in this case I decided to leave n take my business elsewhere because if someone cut my hair they could be angry with me so I wasn’t gonna to take that chance.

I left so angry n disappointed n disrespected by them. The sweet girl was wonderful n understanding.

I’m the type of person who tips over 50% sometimes more if the service is excellent and worth it they get that tip because they earned it.

Making people wait over n hr for n appointment in deciding on what service they chose for a client is absolutely ridiculous.

Because of how I was treated I did find a new salon n now have a great hairdresser who actually understood what I wanted in told her about my experience at this place.

This place needs to be run out of business. The students dress like they’re in junior high school instead of actually attending school of business to set them up for a brighter career.

The students spent more time on their phones than even attending to their clients.

The sweet girl that was trying to help me n understood why I was upset n confused congrats to her she’s going places in she’s absolutely beautiful inside n out n she has a future waiting for her.

The lady at that check in shame on u.

I’ll never forget this experience but it did teach me a lesson in I was able to find a fantastic hairdresser today.

Horrible School. No teaching by "teachers". Students teach themselves, period. No books that were promised before starting school.
Every single student says the same thing.

All the students were professional and did both mine and my friend's hair perfectly. Mine was a fairly easy head shave but hers was a bit more complex. Cost was completely reasonable and I'll probably come back again as I like helping people learn while still getting excellent service.

Went for my birthday cut. It was cut by Todd the teacher it took 2 hours because he was teaching my stylist as he was cutting. Kudos to him. Felt like he was making love to my hair. Best experience ever. God bless u all.