Penn Station East Coast Subs, St Peters MO

I rarely ever leave negative reviews but today I felt it was necessary after the service I received at this penn station. The lady behind the counter was so rude and seemed to dislike me asking questions or needing assistance. She gave off the impression that I was bothering her when she had no other customers or orders to fill. I hope my takeout food is okay after she was so rude to me. I hope she learns how to smile and not be so off putting to customers. I wish I would have got her name so I could put it on here. I’ll just go to the other locations if this is how the service is expected here. After all, this is her job so she should be nicer than how she treated me.

Ordered online for pickup and marked the sandwiches as plain. They did not make them plain and gave us raw fries (not soggy, actually raw) and we didn’t notice until we got home. I called up there to say we were bringing them back and asked her to start remaking them so we didn’t have to wait another 20 minutes. The manager was extremely rude, never apologized, and continued making snarky comments. They didn’t make the sandwiches until we got back there so we had to wait AGAIN. We won’t be coming back because of their TERRIBLE customer service.

Awesome store. The staff are super friendly. Tyler and Sara are incredibly helpful and so polite.

After working a year and a half at the cottleville location. After returning to the store I have been harassed and targeted by the store gm and his wife. Keep in mind I have only worked 1 shift with the guy in my store and a few shifts with him and his wife at the ofallon store. All instances being good instances and I never really talked much to the guy. But after returning after quite some time of not being in the store to retaste the meals I use to live off of, I have been harassed and targeted on multiple occasions. The first time I walked in the gm refused to acknowledge me by my name and passive aggressively referred to me as sir with an angry look on his face. After leaving he made the same remark "have a good one SIR" he chimed again passive aggresively. Didn't think much of it so I kept returning then I discover his wife works with him the next time. I ask to have a Reubens sandwich with steak spice added. I do this all the time not just for me but for customers as well when I worked there. She then starts spewing excuses as to why she couldn't do it such as inventory costs and how much that would affect it and that I'm not a special customer. After this exchange I leftand opened the door with my foot since my hands were full with my food because there's no way I would eat there withsomeone with that much attitude. When I do this she screams at me not to kick that door. So I have to explain what the metal bottom part of a door does and why that's okay. As you can tell she didn't like that after me explaining to her how a door works and her constantly try to fight me on it I leave. The next time I return it's just both the gm and his wife both staring me down like they're going to do something any time that I come in. The staring has gotten worse. And she makes sure to track me all the way out the door. After returning employees have alerted me that the gm now hides in the back and refuses to see me and forces other employees to handle me. Not only this but employees have also informed me that they were told that if they see me they are to tell me to leave. Obviously these people have something against me but i have no clue what. Because the only time I interacted with them was helping them out at their store and doing g what they told me.cant wait to be treated poorly the next time I leave school for a meal next to it! Although the food was decent for the few employees that can actually treat a person like a person.

Everything was Hot, Fresh and Fast! We even ate in the dining area and it was clean as Well.

From coast to coast, no one makes a better Italian grilled sub sandwich than Penn Station.

The Cottleville store is always consistent. It's clean, people are friendly, sandwiches are freshly made and taste great. The fresh cut fries! We do a lot of to-go orders, and they always wait until i arrive to drop the fries! Love them for that. They are pricier than the bland subs you get elsewhere, but you really do get what you pay for here. Reco the artichoke w/chicken on multi grain. Yum!

Ordered a large fry and the cup was half filled and the fries were cold and slimy. Cheese steak was so heavily seasoned it was hardly edible. Gross

Love their hot subs from the grill. However don’t like the French fries because of the fact that they use peanut oil to fry them in. Major Inconvenience for those who have peanut allergies.

They have some nice subs, but the amount for meat they put on the subs don't equal for price you pay, up the portion and I'll return here often.

Tried the Classic Italian and it was top notch. The service was quick and the staff was friendly.

Far better sandwiches than Subway and Jersey Mike's.every bit as good as Jimmy John's.