Petco, Grandview MO

Literally always an issue with the close times.if ur a person that works and gets off work after 5pm NEVER arrive AT THIS LOCATION, Guaranteed a sign in the door with some random reason why they can't follow the normal hours of operation.it's just awful at this point

The store is trashed. There is no staff. I literally saw mold on the ground by the fish tanks. The fish are clearly sick. I’ve never seen a worse Petco. Even the groomer was completely incompetent. Spare yourself and drive a little further to avoid this location. I am absolutely disgusted with this store. Maybe the worst I’ve ever seen.

I left a bad review about MY EXPERIENCE about constantly being cancelled for appointments and these people call me on TODAY SKY IN GRANDVIEW MO to tell me they cancelled me AGAIN because I left a negative review! That is CRAZY how can you continue to cancel my appointments because of a review on HOW I FELT AS A CUSTOMER! Petco in Grandview is TRASH and very racists and i will be having legal actions taking moving forward!

The staff is unknowledgeable, handle fish with no care and then make you buy them after handling them with their bare hands, dropping the fish and still bagging it up. Additionally, the temporary store hours are terrible and is a disaster inside.

They deserve 0 stars not 1 but clearly that was not an option! I put in to have my dog groomed 3 weeks in advance they come calling me the day before saying they couldn’t do it and the appointment shouldn’t have been made! Like WHAT? Mind you this isn’t my first incident with them! I came in with a schedule appointment to only be told oh we have too many pets we can’t do you today! Now a month has passed I retry and now I’m banned from making appointments because of cancellations that PETCO CANCELLED NOT ME! Called made a complaint to corporate NOTHING! This entire company is a joke!

This store is an absolute mess with no products on the shelves and a ton of pallets in the aisle. I was adopting a new dog and this store was on my way. I just wanted a leash and found that difficult as the aisle was bare. The cashier took 15 minutes to get to me when I was the only person in line. She was too concerned with something on the ipad to help checkout. I almost left due to the wait and being ignored.

The groomer was rude. I went to ask a question and she looked at me up and down. I got dog food and no one came to the register for 15 minutes. This is the most ghetto Petco, I’ve ever seen. Do not come here.

The store is only good for getting your dog food, other than that customer service is terrible. They do not help you, they tell you it’s not their “fault” and you have to reach out to someone else for help when ever your PETCO order is messed up. Last I checked, if my order that is from PETCO, and you work at PETCO, you can help.

The groomer was super sweet! It was our first time bring our new rescue to the groomers! She made us feel like our baby was in great hands!

Store doesn’t keep regular hours. Couldn’t pick up my pet from groomers because doors were locked at 2pm! Do not recommend coming here for anything.

I found the cutiest swimsuit for my little baby girl, I can't wait to get home and try it on her!

Please update your store hours. It’s incredibly inconvenient not knowing when this store closes.
After reading the “Short staffed, closed early” sign I walked back to my car to see a child in tears because the store closed before they got there. It appeared they were going to adopt an animal. I can’t imagine the parents are too happy either.

Checker was very rude about my return that was one day after the 30 days expired I was there on the 25th of May she said it expired on the 24th

If I could do no stars I would we booked this in advance the day before we got a whole confirmation email about my dogs grooming appointment. We show up and they tell us that it’ll take several hours because one of their associates didn’t show up. My dog really needed his bath and haircut so we still decided even if it took longer we wanted him seen.two more hours only for them to call and let us know they won’t be able to see him because their most experienced person is out. They tell us to return Monday n they’d give us a discount. Which is not the point we had out of town family and a funeral totally unprofessional. I would’ve been more understanding if they’d given us a call to reschedule n not have us wait around for almost 5 hours

I over priced "fancy" labeled bs is your thing. This is for sure your kind of place

Eric is awful and useless and does not resolve matters at all. If you need a manager, contact corporate directly.

I enjoy their rewards program for dog food. Always have our kind of dog food in stock. The mealworm selection can be disappointing at times.

I got my daughter a Beta fish at 3 pm it was dead by 5: 30 pm I went back to the store to be told I should put it in a bigger tank and that they couldn’t do a return because the fish was in the cup with the tank water I needed to put the fish in a bag or something and have the cup of water separately they made my daughter cry she went and looked at the fish why I was trying to return hers and it was several dead ones in tanks the manger was rude and unapologetic they didn’t want to help us when we first got the fish I’m highly upset. I do not recommend this location poor customer service

The dog grooming lady is awesome. She deserves a raise. She works alone & does a great job.

We love the Petco groomers at Truman Market Place. Skye is the associate who grooms Penny and she has a real love for pets, in addition to her skills as a groomer. Penny loves going to her each time and isn’t scared like she was with other places we used to go. Always love her cut and grooming and the recommendations Skye makes for services have all been very tailored to our dog.