Pinehurst, Kansas City MO

Honestly these apartments aren’t too bad compared to the reviews, I’ve been here almost 3 years and they are pretty chill and could definitely be worst. I’d say the old leasing management was terrible but they have changed and the new ladies working office seem better than the last few already. Overall they are pretty nice apartments and I would recommend them to a friend.

Is living here better than not having a home at all? Maybe, but not by much. Here at Pinehurst you get the Rainforest Cafe experience right in your own home. It comes complete with water works courtesy of the upstairs neighbor and a mold infestation that brings nature to you. The lack of electricity in the living room really helps top it all off. Who doesn’t love living in a dark, damp space? The answer would be me, I don’t. Which is why a maintenance request was submitted two months ago, and again
a month ago, but nothing has been done. Immediate action needs to be taken to prevent further damage not only to the apartment, but to my personal belongings as well. Let us not forget the health complications that also come along with constant exposure to mold. For anyone considering living at Pinehurst apartments, I would recommend checking out the tent aisle at the local Walmart before I would recommend wasting your money living here.

My wife, son and I were due to move in these apartments on 5/19/2023. We were coming from out of state, so our apartment was not viewed before renting (our fault, we should've known better). We arrived on move in day, paid our pro rated rent and were given keys. As soon as we located our the unit and walked in, our jaws dropped at how unclean this apartment was. I'll note it looked ABSOLUTELY NOTHING like the photos on their website and social media. Almost immediately my wife and son started showing symptoms of mold exposure. We went straight back to the office and I asked for my money back and stated we would not move into that apartment under any circumstances. Desirae, the leasing agent informs me I will owe 7 months rent to break the lease we just signed half an hour before. Desirae also told me it wasn't mold. I took photos and video of the mold then turned the keys back in. Desirae called me shortly there after and offered a refund of what I had given them. Admin fees and pro rated rent was around 1k. I agreed to the refund and was told 3-5 business days to receive. The following day we spoke with the other leasing agent, Bayley. She informs us we were told wrong and its 30 business days to receive our funds back. She also stated an "expert" tested the apartment and found no traces of mold. I asked her if there was a report and was told yes, there was. I asked over the phone for the 30 day refund and the mold report in writing. I was told that I'd receive both. I received an email confirming the 30 business days for a refund. No mold report though, and when I followed up in two separate emails regarding this, she stopped responding to me all together. Now, as of 6/29/23, they are apparently owned by another property mgmt company, not Greystar, so any emails on the previous convos go unanswered. Desirae was great trying to sell us on the apartments. As soon as we signed, her tune changed and she became very unprofessional. I would not recommend this place to anyone.

I started working at Pinehurst 3 weeks ago as an Maintenance Tech although nothing in life is perfect but with my experience in apartments throughout my whole life I'm not going to lie this complex is by far the best complex I have ever stepped foot in I have read everyone's review and I can say honestly most of the negative ones are far from true we allow people to come look at the exact apartment you will be moving into all you have to do is make a call to the office now some are in bad condition due to previous residents but it's my job to get the units in living conditions for the next host and I say it myself I do a pretty good job even with the time I have to do them I have more time in others than most units but that's all the time they need and I triple check all my work just Incase I miss something and even though today is looking like it's my last day working here through this temp service I would very much love to work at these apartments full time through the company that's managing I just love the area and environment especially my veteran OG that I talk with daily while he's out for his walks
Sincerely your, Marquion Wright Maintenance

I’m only giving this 1 star, because you can’t give zero. This has to be the worst apartment complex ever! I moved in to an absolutely filthy apartment. I have had numerous maintenance requests to get this apartment to a livable status. FYI: they don’t let you see the actual apartment you will be living in, and I can promise, it won’t be good. The rent is astronomical for what you get. There have been no updates, and the management seriously does not care about anything! There are serious safety issues, and don’t even try to tell the management, because they don’t care.
*** DO NOT MOVE TO THIS COMPLEX ***