Planned Parenthood - Northland Center, Gladstone MO

Went here for a UTI and saw Molly B Kunzler. Dropped off a urine sample and it came back clean. Still felt issues and was looking forward to talking about it at my appointment I made but instead when I got there they told me they could not see me anymore and to find a OBGYN. Which I think was cowardly because she hid behind the wall instead of speaking to me directly or even having the time to talk to me during the appointment I waited 3 weeks for. Tests can be false negative.honestly was bragging so much about this place and how kind they were but to be told I can't go to an appointment I waited for and to be told to go somewhere else is disheartening.

WORST place imaginable. REFUSED
care after scheduling an appointment 2 months in advance and arriving for set appointment. I was turned away supposedly because I'd had a pap in the last 2 years that came back normal. I metioned I also needed screenings and have had several ruptured cysts and painful periods and needed a referral to an obgyn as well. Still they refused to help me. The staff were extremely rude and incompetent AVOID this place if you can, they are AWFUL

Every time I make an appointment it gets canceled or the provider isn’t available. This is the only place to get HRT treatment. The only other place is Wichita.

I had an appointment in advance get here sat in the lobby for 40 minutes to be told that I couldn’t be seen cause the provider was leaving and I need to reschedule! What a waste of time

I recently made an appointment here for a gender affirming hormone therapy consultation and had a very positive experience. Everyone I interacted with was very polite and respectful, and I wasn't made at all uncomfortable at any point. Would recommend.

So, my insurance stopped covering my original provider for my hrt.i started freaking out bc i didn’t know where to go next! Tried making an appointment online, but they’re in the middle of switching systems, so it was difficult but understandable.i ended up calling in, they got me scheduled in for a week away.the visit was easy, filled out registration, and consents.i did have to wait about 30 minutes past my appointment time, but it didn’t bother me at all.the customer service and respect from every single person i saw was excellent.they were all so friendly and wow, was the (dr?) i saw knowledgeable.we went over every little aspect of different routes of administration/different medicines (which i love learning about all of that). She listened, answered my questions, and made sure we were on the same page.if you’re looking to start hrt, or continue treatment, this facility is a great choice.you will feel comfortable, listened to, and my meds were prescribed and picked up same day!

I had a nice recent visit to this location recently. I was super early for my appointment and the nurse saw me right away for my next birth control prescription. Definitely has changed my viewpoint of previous experiences at this location

Don’t waste your time, patience or insurance/money they don’t treat you for anything here. Go to a real clinic or ER or anywhere else urgent care. But don’t waste your time going here.

Don't listen to the negative reviews, I had a great experience. I came very scared and unsure what to expect. I was able to get in the same day (and they do answer their phone). I had blood drawn, which I was made to feel comfortable and welcomed, but the process itself was seemless. Then I was seen by the Dr that was very knowledgeable about any of my concerns (and patient). I had other side problems I wasn't there for and I was given referrals and info. Thanks to all of you this day, I don't leave very many positive reviews, but this one is deserved. I would highly recommend, thanks again!

I'm a Registered Nurse. I am very aware of our limitations and issues providing healthcare. This facility has consistently been rude, unaccommodating, and unhelpful. Their scheduling app has caused me to miss multiple appointments. During my phone calls to attempt to resolve this issue, I was talked down to and ignored. They snapped at my partner who was next to me, while I was on speaker, because "HIPPA" but again, I'm an RN and that is not how HIPPA works.

I want to support and recommend PP, especially given the current state of healthcare. But I've had issues my last 4 visits, and I can't really justify my latest interaction with them. There are several non-profit hospitals in the area. I recommend finding a facility that will actually help you when you reach out to them.

My first yelp review… so you know it’s great!
Staff was on their A game, and treated me with care.
The actual environment itself was clean, stylish, and welcoming! I won’t go on to much but 10/10 highly recommend?

There is a office manger by the name of Keondra she was extremely ghetto and very un professional over the phone. I have a implant in my arm that is very irritating to the skin and I been waiting for a appt for 6months now they HAVE NO DOCTOR HERE. This clinic is a waste and take people health as a joking matter

Over the last two days I was driving from the centers because they messed up my appointments and, all I have to say is absolutely amazing. This center is the cleanest and most friendliest center out of all of them and I definitely recommend it and loved it. I wish it was closer to me so I could use them all the time. Chef kiss spectacular

Amazing staff and words can't express how incredible the Dr is. She's a gem, needs to be more like her out there.

The dr is was nice- that’s the reason for the two stars. The front desk girls are super rude. It’s makes us super uncomfortable. We will go elsewhere from now on. It just sucks because the hours are great. They are open later than the dr office. Just wish the front desk didn’t act like we were bothering them when we came for our appointment.

Every time I call in for an appointment, person that answer the phone doesn’t sound too friendly. Now today I called in a lady called Christal answered but hang up on me. Not even a call back nothing! Very rude

I stand for planned parenthood and what they do but I have had a terrible experience here. Lost my labs and refuse to treat me despite symptoms. Go to any other planned parenthood. Terrible communication, can’t even tell me why my labs are lost and I only found out because I called. Had to get treated online by Dr Alexa

VERY UNPROFESSIONAL LEAKS PATIENT INFO The lady with curly hair at the front desk was very rude. She put in wrong personal information. I asked her for her name and she would not give it to me. I found out from social media that she leaks personal information on her social media to her friends. I asked to speak to a manager and she refused.